Service Design with Theory


Service Design with Theory

There is need for more research orientated literature in the area of service design.

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Latest Activity: May 19, 2016

Service Design with Theory

Methodological study is needed to make stronger connection with previous methodological and thematic discussion and service design. This makes it easier to apply service design in multidisciplinary context. There is need for more research oriented literature. Join the discussion! We (our service design team at Ulapland is working with me on this project: Simo Rontti, Essi Kuure and Antti Lindström) are now working to write a new book with number of people interested in the project (Simon Clasworthy, Stefan Holmlid, Daniela Sangiorgi, Birgit Mager, Dianna Miller, Roberta Tassi, Carla Cipolla, Shelley Evanson, Anna Meroni, Andy Polaine, Judith Globben, Johan Blomkvist, Fabian Segelström and Katarina Wetter-Edman).

Idea is to have good interactive discussion in the project and  have the authors meeting during SERVDES here in Finland during the process. 

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Call for Abstracts: Service Design with Theory

Started by Satu Miettinen Aug 23, 2011. 0 Replies

Lapland University Press[1] will publish a new book on service design in autumn 2012. The book is partially published with SINCO[2] plus project.  Professors…Continue

Tags: methodology, theory, design, service

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Comment by Marie-Annie Tremblay on February 22, 2016 at 18:10

Hi everyone,
Just joined this group. Wondering if it is still active?
I started a design Master’s degree at Laval University, and will be orienting my research on service design. So what can I get from this group and how can I contribute to it? 

Thank you,

Marie-Annie, Québec, Canada

Comment by Satu Miettinen on May 1, 2012 at 20:04
Comment by Satu Miettinen on August 16, 2011 at 11:11

There was some questions about the outline for the new book. I think that there will be three sections: Technology, Economy and Socio-cultural approach to service design. I think that these heading would collect quite a vast area of information under them. I'm meeting the publisher tomorrow and I think that after this we ask short abstracts (200-300 words) from the authors to see how they would fit under the headings.


Comment by Dirk vom Lehn on August 1, 2011 at 10:44

Dear Satu,


yes, please do share the google doc with me. I am interested in the Design Thinking Approach but come from a very different background. However, when seeing Arne's post on Twitter some time ago I thought this might be a good opportunity to engage with this area.


Many thanks.


best wishes,



Comment by Satu Miettinen on August 1, 2011 at 8:44

Dear Dirk,

There is some intoroductory text written about the need for the book. I could share google doc with you if you are interested.


Comment by Satu Miettinen on August 1, 2011 at 8:43

Hi Daniela,

Transformation design and services sounds really interesting, I'm looking foreward to IJD this month.

I think that there would be need even more general reflection of the discipline supported by design. I think it's well possible to use research projects/cases as empirical data and link the analysis in wider discussion.

Comment by Daniela Sangiorgi on July 21, 2011 at 17:31

Hi everybody

happy for this initiative to create a more research based publication on service design as I imagine everybody in the last years have managed to conduct more research in the subject and maybe in some specific fields. 

Are we then going to talk about specific research projects or should it be a more general reflection on the discipline, supported of course by some research activity? 

I have been writing recently on transformation design and transformative services. An article will be published in August by IJD about this. I am interested in the way design work within companies and communities and have a transformational impact. My work on commissioning and recently with manufacturing SMEs touch partly on this.

There could be other possible themes, but I leave it like this to get your feedback

thank you!!


Comment by Dirk vom Lehn on July 20, 2011 at 15:13



would you have any further information about your plan for the book that you could share at this stage?

Comment by Satu Miettinen on July 16, 2011 at 11:09
Hi Dirk, Sounds interesting. One idea would be to have ethnography and service design section in the book.
Comment by Dirk vom Lehn on July 15, 2011 at 11:32

Hi Satu, Arne and Andy, 


I only have just seen this discussion. I am a sociologist involved in ethnographic and video-based studies of social interaction in museums, at opticians and to a lesser extent street-markets. I'd be very interested in contributing.



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