Inspiring Services from 'old' India

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Comment by Meena Kadri on July 8, 2009 at 8:06
Another inspiring service design from India is at Mumbai's Dhobi Ghat:

"Close to three quarters of a million items from the far reaches of the mega-city are laundered here daily – from hotel linen to handkerchiefs – and are packed and returned to their owners via a coded marking system made in indelible ink on small scraps of cotton and tied to each item."



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