New article by Paola Pierri: "Co-designing the healthcare: the importance of the design process"  (


From the introduction:


"Anyone using design tools and techniques for designing a service needs, at the very first step, to design the process itself.

Usually I refer (as many others) to the Double Diamond (fig. 1), from theDesign Council, as a very good way to visualise the design process. It is, as many other frameworks available in literature, a non linear, iterative process made of four iterative steps:

  • Discover
  • Define
  • Develop
  • Delivery



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Customer discovery - would love your thoughts

Started by Nikki. Last reply by Arne van Oosterom Nov 30, 2017. 1 Reply

Human-centered design and service work?

Started by Christopher Federer Oct 12, 2017. 0 Replies

Promoting my book

Started by Aaron A. Palileo Sep 12, 2017. 0 Replies




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