I had a short conversation on Twitter about ideas and thoughts concerning organizational culture. I thought it would be nice to share it and hopefully get another conversation going.

> Can we first design a cultural model and then the business model? Can a culture be the business model?

@apolaine
Yes, I think so. Pret a Manger, Virgin, IKEA, Pixar, all have cultures that define the business decisions.

@gregkrauska
Culture model and business model are distinct. Culture model is powerful way to ensure business model success @futurescape

@paujoral
The Culture is the Context. The Business Model the instrument to operate in it.

@SAlhir
Yes indeed.

@Jabaldaia
Intersection is the way! As is usual say adaptability. We can not propose a static model because cultyre is dynamic! Intersection means plastic. I think any model will have effect in a small part of culture

@exmosis
I've been thinking similar things, but on an individual level. What's my "living model"?

@futurescape
Interesting. Would like to know more on the culture thought..

> Can we keep a culture alive when business, processes, every day reality takes over?

@apolaine
I think it's a mistake to separate the two. I just wrote my last column for Desktop about studio cultures.

@renatalemos
It’s the old dichotomy hierarchy vs non-hierarchy, dominant implies hierarchy. integrative doesn’t. design thinking in progress.

@futurescape
As business scales, does this impact culture negatively? and perhaps its long term success too?

@exmosis
Is culture something we can plan? Or that which emerges from what we do?

@adamstjohn
If it is true culture, it is expressed in everyday reality. Otherwise it is just someone's vision. Culture = shared worldview.

@Jabaldaia
No way! That kind of dominance is not good. We are free than we can choose, and I choose tradition wen it is good!

@gregkrauska
Oh, like when people start doing things and be selves? Sure! So what kind of success do we want more of - celebrate that. Process change should support culture. Not always simple, easy, though.

@docbaty
What is your culture if it isn't your everyday reality? Sounds more like organisational or leadership delusion.

> Still many companies struggle with building a strong dominant & sustainable (!) culture

@docbaty
Agreed. To your previous point: a strong culture should drive business, processes and permeate 'everyday reality'.

@gregkrauska
Culture change needs clarity, simplicity, energy, daily care and feeding - and patience and commitment.

@NicoledeB
Culture change defi needs patience: time, trust, modeling of success, small "wins" that reinforce the change.

@Jabaldaia
I say that we teach what we learn, than we need to teach in a different way and build in all ability to choose!

> Only a dominant cultural model makes real adaptability possible

@renatalemos
Maybe if u use "integrative" instead of "dominant" it would sound better...

@Syamant
Cultural degradation though seriously impacts business. in a sense they are integrated. Perhaps culture defines longevity.

@futurescape
Biz plans evolve but the founder’s practices ensure cultural continuity. as new people come in or leave culture evolves too. e.g. A start-up, based on an idea that is subsequently built. the practices of the founders define the cultural side.

@Jabaldaia
Dominance must be clarified :-) If we see dominance as a leader for sustainability

@docbaty
And you sustain it in two ways: you design it into everything; and then recruit people who will live it.

> And, this might sound trivial, it makes people like their job more

@docbaty
Not trivial at all. Loving your job will motivate most people a lot more than money ever will.

> Should employees fit with the culture? Or can culture be designed to fit with the people?

@apolaine
Here's a video interview I did with Simon Waterfall where he talks about that very question: http://is.gd/90ilj

@Jabaldaia
If we look to satisfaction and motivation of the employees, and we must, culture can be designed !

@aremadeofthis
Culture is a function of the people /cc

@futurescape
People define the culture. each person brings a unique aspect. for continuity sake, they would have a core similarity.

@Jabaldaia
If we look to satisfaction and motivation of the employees, and we must, culture can be designed !

@juliaschaeper
Zappos - check out their culture book defining their business

@Zappos_Service
DM us your address and we would be happy to mail you a culture book.

@leighhleighh
Keeping A Culture Alive Or Building A Living Culture http://bit.ly/9z6w0X

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Tags: business, corporate, cultural, culture, design, models, service

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Comment by Michael J on February 28, 2010 at 19:07
Brian,
Points well taken. But I would say these companies begin with a very clear business opportunity. Google for example seems to have a sustainable internal culture. But at the very same time they seem to have a laser like focus on bringing in the dollars with ad revenue.I read somewhere, they allocate 70% of their resources to constant improvement of the core business.

Often in the conversation about the importance of culture, the prime directive of business is to earn a profit. If the focus is distracted, neither the culture or the company can grow.
Comment by Brian Sherwood Jones on February 28, 2010 at 18:52
The 'c' word is always difficult. In 'Hidden Value' Charles A. O'Reilly III and Jeffrey Pfeffer talk about value-based strategy. Wonderful stuff. e.g. "First, these companies begin with a set of fundamental values that are energizing and capable of unlocking the human potential of their people-values such as fun, fairness, challenge, trust, respect, community, and family. These values are then used to develop or at least evaluate management policies and practices that express the values in pragmatic ways on a day-to-day basis."
Comment by Michael J on February 28, 2010 at 18:23
"You don't design a culture on the drawing board. " Precisely. You can design a culture in the same sense as you can design a garden. Put up boundaries, plant seeds, weed and water. If the sun doesn't shine, your choices are much more limited and your interventions have to be much greater.

Every group of people has a "culture". It's made visible by observing how units and people interact. It's not the absence of culture that needs a "designer" to fix. it's a sustainable culture or a dysfunctional culture. To get from here to there you have to start with what's in place. Then every day do what you can to make it suck less.
Comment by erik roscam abbing on February 28, 2010 at 17:58
You don't design a culture on the drawing board.

Either it's already there, embedded in the people that make an organisation. The trick is then to gently draw it out and make it explicit so it can be used as a foundation for growth (interestingly I've made use of various design research techniques to make this happen in my brand driven innovation projects).

Or it's not there and then you grow it. Organically. Slowly. Together.

When it's there but not explicit it should be 'co-discovered', not installed. And when it's not there yet it should be co-created and grown, not designed individually or invented.

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