First up in our investigation into local Indian services is the rather unlikely ‘Blood Selling Service’, available as an ‘underground service’ in many large cities.

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Comment by Anab Jain on January 11, 2010 at 6:42
Good question, Daniel. You have hit the nail on the head, about 'regulated service industry' in India. I think that is the problem. The idea of 'regulation' does not exist, which is why 'jugaad' is so effective. Now jugaad can also become exploitative in this black market situation. Surrogate motherhood issues are on the forefront at the moment, as surrogacy is legal, but the legitimacy of parenthood is still under doubt. Recently an Indian surrogate mother was made the legal parent of a child, which has loads of repercussions. I have only scratched the surface of this, and will be back with more on this and its relationship to service design. Thanks for all your comments, its very encouraging.
Comment by Daniel Christadoss on January 8, 2010 at 1:50
I believe entrepreneurs will always find ways to supply a demand either legitimately or illegitimately depending on the economic climate. The only problem is that in the black or grey market innocent people could be exploited. Is there any regulated service industry in India which conducts the services of organ donation/selling and surrogate motherhood? How can these agencies compete with the black marketeers?
Would it be through Service Design?
Comment by Anab Jain on January 7, 2010 at 4:06
And yes, kidney farming is also very popular. And as surrogacy is legal here, there is a booming 'womb tourism' industry too.
Comment by Anab Jain on January 7, 2010 at 4:02
These are valid questions, Daniel. The main problem when we looked at this few years ago was the lack of blood donors, and hence the lack of blood in banks. Hence all other means to get this were welcome at that point.
Comment by Daniel Christadoss on January 7, 2010 at 1:14
You are doing some real investigative reporting here. I do have a couple of questions. Why should there be a black market for blood? Who are the buyers for the blood? What prevents the donors from selling it directly to the hospitals?
The questions are probably naive, but I am just trying to look at the root cause for the need.
So, if there is a black market for blood, then there must be one on body parts as well.


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