I am writing this post because I am curious about the status of the early Service Design community, the pioneers of Service Design.
Tell me! How are you doing? What is the general feeling of what you’ve accomplished and where you are heading?
It has been 10 years or so since a new group, a new generation of professionals, started to develop and work within the field of what they called Service Design. These people, some just graduated, entered a field…
Here's a video impression of our "Think Like a Startup" sessions / game using the Startup Canvas and toolkit.
The session was held at the Hasso Plattner Institute of Design (dschool) Potsdam.
The aim of the session is to create a company that has a perfect conection between things like personal and company values, vision, culture, organizational model, partnerships, kpi's and incentives, mission, value proposition, touchpoints, customer needs, expectations, perceptions, values…
The talk was (and is) meant to trigger a conversation on innovation. There are many different opinions on this topic, and it has many dimensions I do not cover in this talk. But hopefully there is enough in it to agree or disagree with and I want to invite you to share your thoughts and opinions.
I connected some random thoughts and I would love to know your opinion.
We think we are very modern and enlightened. And this might be true to a certain extend, but in many ways we are stuck in the eighteen hundreds. We are only now leaving the industrial revolution behind us. And in this period we designed the organizational systems we are now struggling with. All large companies and organizations where based on exploitation of people and/or resources... and they still…
I am considering organizing a large WENOVSKI event next year (With large I mean 200+ people) But this should not be just a regular conference. So I would love to know what you think, if you are interested and if you would like to be part
And please tell me which events have really inspired you in the past and why.
I had a little conversation about a possible event on Twitter and I like to… Continue
In the final keynote at the Information Architect Conference Cologne 2010 I talked about the importance of trust and focused specifically on Service Dominant Logic and Value Co-Creation.
The message I wanted the audience to leave with: We are all part of the same system and we are in a constant reshuffle. It is important that we keep learning each others languages and work together. This is why design… Continue
I'm very honored my company (DesignThinkers) got mentioned in the Service Design Supplement in the Guardian.
"Extraordinary examples of service design are cropping up everywhere. And
not just in the UK. In the Netherlands, service design agency
DesignThinkers was commissioned by the Dutch government to work on a
national branding programme. In Korea, US design group Continuum finds
that its Seoul office has one in 10 projects geared to service design,
I have been asked to participate in a workshop at Parsons New School for Design New York.
Naturally I am very honored. Specially since the other participants (so far) are Fred Dust and Ryan Jacoby from IDEO, Roger Martin from Rotman, Jannene Rae from Peer Insight, and Bob Feldman, Feldman and Partners and David Armano.
So needles to say... I could do with a little help.
The general purpose of the workshop is strategic… Continue
"The Swedish service design agency Transformator was asked by Europark to create a vision of the prefect parking. Based on in-depth consumer insights Transformator created this animation to show what parking with the users needs in focus could be… Continue