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Arne van Oosterom's Blog (29)

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Service Design Pioneers, how are you?

I am writing this post because I am curious about the status of the early Service Design community, the pioneers of Service Design.

 

Tell me! How are you doing? What is the general feeling of what you’ve accomplished and where you are heading?

          

It has been 10 years or so since a new group, a new generation of professionals, started to develop and work within the field of what they called Service Design. These people, some just graduated, entered a field…

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Added by Arne van Oosterom on February 3, 2013 at 20:58 — 6 Comments

Video: Think Like a Startup workshop

Here's a video impression of our "Think Like a Startup" sessions / game using the Startup Canvas and toolkit.

The session was held at the Hasso Plattner Institute of Design (dschool) Potsdam.

The aim of the session is to create a company that has a perfect conection between things like personal and company values, vision, culture, organizational model, partnerships, kpi's and incentives, mission, value proposition, touchpoints, customer needs, expectations, perceptions, values…

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Added by Arne van Oosterom on January 15, 2013 at 14:45 — 6 Comments

Continuous Innovation... what, why and how?

As part of the DesignThinkers Group US launch event I gave a talk about Continuous Innovation.

The talk was (and is) meant to trigger a conversation on innovation. There are many different opinions on this topic, and it has many dimensions I do not cover in this talk. But hopefully there is enough in it to agree or disagree with and I want to invite you to share your thoughts and opinions.

I…

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Added by Arne van Oosterom on August 11, 2012 at 14:30 — 5 Comments

Value Co-Creation

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(I Wrote the article for the book:

Agile Experience Design: A Digital Designer's Guide to Agile, Lean, and Continuous…

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Added by Arne van Oosterom on February 29, 2012 at 15:56 — 6 Comments

Our Battle (Just some thoughts on what is changing and why)

I connected some random thoughts and I would love to know your opinion.

 

We think we are very modern and enlightened. And this might be true to a certain extend, but in many ways we are stuck in the eighteen hundreds. We are only now leaving the industrial revolution behind us. And in this period we designed the organizational systems we are now struggling with. All large companies and organizations where based on exploitation of people and/or resources... and they still…

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Added by Arne van Oosterom on September 13, 2011 at 10:23 — 3 Comments

DO THINK

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Added by Arne van Oosterom on February 16, 2011 at 21:00 — No Comments

My secret sauce for building online communities

A short while ago I gave a lecture at the Linköping University Sweden. I thought I should share it here... since this is the place I learned so much about it.

Let me know what you think!…

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Added by Arne van Oosterom on January 29, 2011 at 11:00 — 5 Comments

What do you think? WENOVSKI Design Thinkers Conference 2011?

I am considering organizing a large WENOVSKI event next year (With large I mean 200+ people) But this should not be just a regular conference. So I would love to know what you think, if you are interested and if you would like to be part

of it.



And please tell me which events have really inspired you in the past and why.





I had a little conversation about a possible event on Twitter and I like to… Continue

Added by Arne van Oosterom on May 19, 2010 at 9:00 — 28 Comments

Keynote: "Building a Culture of Trust"

In the final keynote at the Information Architect Conference Cologne 2010 I talked about the importance of trust and focused specifically on Service Dominant Logic and Value Co-Creation.



The message I wanted the audience to leave with: We are all part of the same system and we are in a constant reshuffle. It is important that we keep learning each others languages and work together. This is why design… Continue

Added by Arne van Oosterom on May 17, 2010 at 10:00 — 4 Comments

Mapping out customer experience excellence: 10 steps to customer journey mapping

"This is a re-publication of my article I wrote for MyCustomer.com. I re-posted it to have a better opportunity to discuss…

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Added by Arne van Oosterom on March 27, 2010 at 11:00 — 8 Comments

Service Designers Should Aim to Become Obsolete

I'm very honored my company (DesignThinkers) got mentioned in the Service Design Supplement in the Guardian.



"Extraordinary examples of service design are cropping up everywhere. And not just in the UK. In the Netherlands, service design agency

DesignThinkers was commissioned by the Dutch government to work on a

national branding programme. In Korea, US design group Continuum finds

that its Seoul office has one in 10 projects geared to service design,

particularly… Continue

Added by Arne van Oosterom on March 15, 2010 at 14:30 — 27 Comments

Can a Cultural Model be The Business Model?

I had a short conversation on Twitter about ideas and thoughts concerning organizational culture. I thought it would be nice to share it and hopefully get another conversation going.



> Can we first design a cultural model and then the business model? Can a culture be the business model?



@apolaine

Yes, I think so. Pret a Manger, Virgin, IKEA, Pixar, all have cultures that define the business… Continue

Added by Arne van Oosterom on February 28, 2010 at 17:30 — 44 Comments

BE ADAPTABLE NOT INNOVATIVE

People are full of contradictions. Organizations are no different.



e.g. There is so much talk about innovation. But in my experience most organizations and people do not want to change. We fear change.



One of…

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Added by Arne van Oosterom on February 21, 2010 at 15:00 — 17 Comments

The future directions at Parsons, the School of Design Strategies

I could do with a little help :-)



I have been asked to participate in a workshop at Parsons New School for Design New York.



Naturally I am very honored. Specially since the other participants (so far) are Fred Dust and Ryan Jacoby from IDEO, Roger Martin from Rotman, Jannene Rae from Peer Insight, and Bob Feldman, Feldman and Partners and David Armano.



So needles to say... I could do with a little help.



The general purpose of the workshop is strategic… Continue

Added by Arne van Oosterom on January 30, 2010 at 0:30 — 123 Comments

What a Shame "Samsung Launches Open Mobile Platform"

As one of the leading companies in the mobile phone industry Samsung has an amazing change to do something extraordinary. Something we can all profit from.



So they launch the new platform Samsung Bada. http://tinyurl.com/yjdpku8

A new platform that tries to divide and conquer.



Interesting enough the words they use to sell it are words that show they know what they should be doing. "In order to build a rich smartphone experience… Continue

Added by Arne van Oosterom on November 12, 2009 at 12:00 — 3 Comments

If we stopped discussing, we stopped caring

This post is a reaction to the discussion we had on Twitter about the Service Design Network and the location of the conference in 2010.



And the discussion that continued on this forum set up by Joel Bailey:

http://servicedesigners.uservoice.com/pages/32825-servicedesigners



I suggested we should be in London, because we should go to the UK and London seems a logical choice. But, so it I… Continue

Added by Arne van Oosterom on November 5, 2009 at 10:00 — 15 Comments

Co-Creation Sucks!

Cocreation Sucks! .


"Presentation done by Asier Perez, director of Funky Projects, at Service Design Conference 09 in Madeira 2009 Oct 26. This presentation challenges the belief that a co-created project is… Continue

Added by Arne van Oosterom on October 28, 2009 at 11:00 — No Comments

David Kelley Bootcamp Fireside Chat

David Kelley dropped by Bootcamp to talk with students about the d.school and how design thinking can change the world.



Bootcamp Fireside Chat from Caroline O'Connor on…

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Added by Arne van Oosterom on September 30, 2009 at 12:54 — No Comments

Europark - The perfect parking

"The Swedish service design agency Transformator was asked by Europark to create a vision of the prefect parking. Based on in-depth consumer insights Transformator created this animation to show what parking with the users needs in focus could be… Continue

Added by Arne van Oosterom on September 16, 2009 at 17:09 — No Comments

Big In Kuopio!

Lauren Currie, Marc Stickdorn, Fergus Bisset, Arne van Oosterom and Renato Troncon caught off-guard during the Experience Service Design conference Finland 2009…



Tell me: What is your personal Service Design one-liner?



Big In Kuopio (Experience Service Design FInland) from DesignThinkers on…

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Added by Arne van Oosterom on September 13, 2009 at 18:19 — 3 Comments

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