Renk van Oyen's Blog (6)

25 Tips voor museumgidsen en kunstdocenten

25 Tips voor museumgidsen en kunstdocenten


Onderstaande 25 tips komen uit de nieuwe- in ontwikkeling zijn de -methode “Staging the museum,” een scenario based beleving & trainingtool, bedoeld om museumprofessionals te verbinden aan vrijwilligers in en rondom kleine en middelgrote musea. In deze tijd is het belangrijker dan ooit om…


Added by Renk van Oyen on August 26, 2015 at 15:13 — No Comments


Recovering poor service on the workfloor

As could be read in earlier blogs, even if you are a small hostel, a familiy-run bed and breakfast, a low-budget accommodation: It is inexcusable not to think thoroughly about the services you provide.…


Added by Renk van Oyen on August 25, 2015 at 21:25 — No Comments

Your place isn’t just anywhere

And neither are you

It takes understanding your customer, their movement and expectations, but also the pacing of their day and time and their perception of “homeness” . In that respect, the locations travelled through some of the locative games, are consumption zones, without semiotic narratives or meaning, other than the often very real sense of fun, associated with it. However not as authentic.…


Added by Renk van Oyen on August 25, 2015 at 21:09 — No Comments

Specialised touristguide training

Specialised touristguide training

 Modular and custom tailored

Both in Dutch and English


  • For experienced guides;
  • For museum- and tourist management
  • For educators
  • For…

Added by Renk van Oyen on August 16, 2015 at 8:00 — No Comments

Narratives of travel: Telling it to the self

When does an experience become a story?

Anyone travelling loves to tell stories. During travel, after the journey, whenever resting around a campfire. But these stories are more connected than you might think, although they are told at different points and places within the travel experience, using different voices and stances. Together they form a typical narrative. Pre-tour narratives are carried throughout the journey, shaping and scripting the journey. Whatever happens…


Added by Renk van Oyen on August 16, 2015 at 7:30 — No Comments

Nieuw: Experience design for hostels and B&B

Experience Design for Hostels and Bed & Breakfast


Including locative- and urban gaming for hostels!

General information

Click here for abbreviated outline.

Experience Design for low-budget or small hostels!

Have a hostel.. big one, small one, familiy… Continue

Added by Renk van Oyen on June 24, 2015 at 21:10 — No Comments


Customer discovery - would love your thoughts

Started by Nikki. Last reply by Arne van Oosterom Nov 30, 2017. 1 Reply

Human-centered design and service work?

Started by Christopher Federer Oct 12, 2017. 0 Replies

Promoting my book

Started by Aaron A. Palileo Sep 12, 2017. 0 Replies




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