Things are going well at Koos HQ. This means we're growing and we're hiring!

Are you the one genius service designer who will enrich our team with all your skills, competences and personality?

Check out the details in the PDF!

Koos is hiring a service designer

 …

Here's a video impression of our "Think Like a Startup" sessions / game using the Startup Canvas and toolkit.

The session was held at the Hasso Plattner Institute of Design (dschool) Potsdam.

The aim of the session is to create a company that has a perfect conection between things like personal and company values, vision, culture, organizational model, partnerships, kpi's and incentives, mission, value proposition, touchpoints, customer needs, expectations, perceptions, values…

"The Collective Action Toolkit (CAT) is a package of resources and activities that enable groups of people anywhere to organize, build trust, and collaboratively create solutions for problems impacting their community. The toolkit provides a dynamic framework that integrates knowledge and action to solve challenges. Designed to harness the benefits of group action and the power of open sharing, the activities draw on each participant’s strengths and perspectives as the group works to…

Something that fascinates me in design, particularly way-finding and signage, is the struggle between something that is working as it should and something that isn't. The biggest observation is how to communicate that something isn't working, or is broken, and finding how a user will interact with that object if it is. No-one expects things to work all the time, then why are…

A very frequent question we have received since MiDi (Masters degree in Research for Design and Innovation at Elisava) started is: are all classes taught in Spanish? And at present the answer is yes. But starting march 2013 MiDi goes Bilingual.

One group will be completely taught in…

As part of the DesignThinkers Group US launch event I gave a talk about Continuous Innovation.

The talk was (and is) meant to trigger a conversation on innovation. There are many different opinions on this topic, and it has many dimensions I do not cover in this talk. But hopefully there is enough in it to agree or disagree with and I want to invite you to share your thoughts and opinions.

I…

In this edition of the Seymourpowell TV series, Contagious Communications consultant Dan Southern explores how everyone’s lives are touched by the internet of things such as democratisation of technology, ubiquitous computing, pervasive networks, and abundant data.

Operating at the intersection of marketing communications, new technology and consumer behaviour, Contagious has become an indispensable strategic resource and creative reference tool for…

Hi Dear Colleagues:

I just posted some Design thinking resources and papers, and service design sites.

Visit:

Design Thinking resources

Let me know if you have new resources, thanks!

To encourage you to join the Design for Emotion group here on the DT network, a small blog post to see how many of you already explicitly use emotions in design thinking and service design and a small example.

So here is my question for you:

Can you share an example of your own experience where you explicitly used (or measured) emotions in design thinking and service…

"This is a re-publication of my article I wrote for MyCustomer.com. I re-posted it to have a better opportunity to discuss…

Big In Kuopio (Experience Service Design FInland) from DesignThinkers on…