August 2015 Blog Posts (10)

25 Tips voor museumgidsen en kunstdocenten

25 Tips voor museumgidsen en kunstdocenten


Onderstaande 25 tips komen uit de nieuwe- in ontwikkeling zijn de -methode “Staging the museum,” een scenario based beleving & trainingtool, bedoeld om museumprofessionals te verbinden aan vrijwilligers in en rondom kleine en middelgrote musea. In deze tijd is het belangrijker dan ooit om…


Added by Renk van Oyen on August 26, 2015 at 15:13 — No Comments


Recovering poor service on the workfloor

As could be read in earlier blogs, even if you are a small hostel, a familiy-run bed and breakfast, a low-budget accommodation: It is inexcusable not to think thoroughly about the services you provide.…


Added by Renk van Oyen on August 25, 2015 at 21:25 — No Comments

Your place isn’t just anywhere

And neither are you

It takes understanding your customer, their movement and expectations, but also the pacing of their day and time and their perception of “homeness” . In that respect, the locations travelled through some of the locative games, are consumption zones, without semiotic narratives or meaning, other than the often very real sense of fun, associated with it. However not as authentic.…


Added by Renk van Oyen on August 25, 2015 at 21:09 — No Comments

An Idea Is Not an Action Item

An overabundance of ideas indicates a lack of productive dialogue, not an unmanageable overabundance of creativity.

Added by Doug Collins on August 25, 2015 at 14:00 — No Comments

Conversations Matter

It’s March. I’m in Barcelona. March is a good time to be in Barcelona. It’s raining in Amsterdam, but not here. It’s almost 9.30 in the morning and the sun is strong and warm. I wonder if there’s a bad time to be in Barcelona? Probably not.


But before reading any further, please turn on the soundtrack for this article





Added by Arne van Oosterom on August 17, 2015 at 13:30 — No Comments

Specialised touristguide training

Specialised touristguide training

 Modular and custom tailored

Both in Dutch and English


  • For experienced guides;
  • For museum- and tourist management
  • For educators
  • For…

Added by Renk van Oyen on August 16, 2015 at 8:00 — No Comments

Narratives of travel: Telling it to the self

When does an experience become a story?

Anyone travelling loves to tell stories. During travel, after the journey, whenever resting around a campfire. But these stories are more connected than you might think, although they are told at different points and places within the travel experience, using different voices and stances. Together they form a typical narrative. Pre-tour narratives are carried throughout the journey, shaping and scripting the journey. Whatever happens…


Added by Renk van Oyen on August 16, 2015 at 7:30 — No Comments

The Muppet Show, or the problem with Keynotes…

Okay, before I start this (mild) rant I’ll give you a little context.

I speak at conferences and struggle with it every time. Why? Insecurity? Yes for sure. I also always wonder if I really have something interesting to say. And don’t like to give the same talk twice and get bored with my own story. I do feel comfortable being on a stage though. I’ve played in a band for many, many years and I’ve done stand-up comedy (all pre-YouTube & Facebook… thank goodness ;-) ). I like it up…


Added by Arne van Oosterom on August 10, 2015 at 13:00 — 2 Comments

10 steps to success in ‘Design & Innovation’

Having a good ‘design & innovation’ strategy is of paramount importance for an enterprise’s success. While many strive hard to change the way they engage with their customers to create innovative products & services; very few succeed in achieving that objective. Why is it tough to build products with emotional touch and human connect? Why is it difficult to stay innovative and constantly deliver value to the customers?

The answer lies in the approach we take. There…


Added by Sanjay Abraham on August 6, 2015 at 16:14 — No Comments

Happy New Year!

I’m back from vacation, and a very traditional Dutch vacation it was. My family and I spend 3 weeks in France, as you do when you’re Dutch. We spend most of our time on the beautiful islands Ile Noirmoutier en Ile de Ré on a camp-site, on the beach and biking around without helmets or protective gear (also very Dutch), freaking out the car loving people of France.

When you have children a camp-site is great… kids make friends, spend most of the time outside so mum and dad can…


Added by Arne van Oosterom on August 3, 2015 at 12:00 — 5 Comments

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Customer discovery - would love your thoughts

Started by Nikki. Last reply by Arne van Oosterom Nov 30, 2017. 1 Reply

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