(Dutch spoken) This high energy 4-hour course will give you a common level of understanding of the Service Design Thinking principles, key tools & terminology. The focus of this course will be on this hands-on part, learning by doing. The tool we will practice on these dates is: Customer Journey Mapping.
A customer journey map is built up layer by layer. We start ‘above water’, with the customer and slowly dive deeper and deeper into…
Added by Network Administrator on June 23, 2014 at 12:18 — No Comments
As we dive into the Ideas phase of our Youth Mentor Challenge, we have been energised by a truly dynamic library of insights, stories…Continue
Added by Meena Kadri on June 23, 2014 at 2:20 — No Comments
What might a virtuous circle of collaborative innovation look like?
In this episode, our protagonists Charlie and Frankie review how the design of their practice reinforces itself from strategy to…Continue
Added by Doug Collins on June 17, 2014 at 20:40 — No Comments
(English spoken) Learn how to apply Service Design Thinking to the rapid innovation of customer experiences in multi-channel product-service ecosystems. The Executive Summer School in Barcelona ‘THIS IS SERVICE DESIGN DOING’ is planned in the week of July 14th – July 18th 2014. (Facilitated by the co-authors of the award-winning book: ‘This is Service Design Thinking’)…Continue
Added by Network Administrator on June 16, 2014 at 11:26 — No Comments
In this episode, Charlie shares with Frankie a map for how the organization might track the ideas surfaced through the Idea Mill Program. Are all ideas created equally? How might we tie the right metrics to the right ideas?
Last fall our columnist the innovation architect Doug Collins began the tale of how the…
Added by Doug Collins on June 3, 2014 at 14:42 — No Comments
Hola, me agrada compartir con vosotros/as el libro que he escrito sobre Design Thinking en español, donde relato mi proceso de pensamiento como diseñadora y muestro el resultado de la metodología aplicada a "contar qué es Design Thinking". !Espero se os resulte interesante!.…