June 2010 Blog Posts (3)

Customer Experience Map example

I recently posted to my blog examples of techiques for customer experience mapping and service blueprinting. I had a number of requests for a high-res version of the CX map.



So here's the high-res… Continue

Added by Mel Edwards on June 27, 2010 at 9:49 — 3 Comments

Is participation the new black? (& Industry Day at the Participatory Design Conference 2010)

I'm thrilled/challenged/excited/nervous to be helping to organise the first Industry Day for this year's Participatory Design Conference.



While you can check out the call for participation for more specific details on the conference I wanted to provide a brief background on why I personally think this is important, and of course invite and encourage everyone to… Continue

Added by penny hagen on June 7, 2010 at 15:30 — 3 Comments

Designing for India's Immaterial Urbanism

Last week I was invited by Simon Roberts to talk at…

Continue

Added by Anab Jain on June 2, 2010 at 10:11 — No Comments

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Customer discovery - would love your thoughts

Started by Nikki. Last reply by Arne van Oosterom Nov 30, 2017. 1 Reply

Human-centered design and service work?

Started by Christopher Federer Oct 12, 2017. 0 Replies

Promoting my book

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