ONLY A FEW DAYS LEFT FOR THE EARLY BIRD REGISTRATION:

BARCELONA JULY 2014 EXECUTIVE SUMMER SCHOOL 'THIS IS SERVICE DESIGN DOING'



(English spoken) Learn how to apply Service Design Thinking to the rapid innovation of customer experiences in…

In this episode, the leaders of the Idea Mill Program for Collaborative Innovation engage Dirty Maple CEO Harry Lundstrom to secure funding for the long term.

How might the organization fund a…

I'm so happy with the result and I would like to share with you my interview published at Touchpoint Magazine - Service Design Network. It is a summary of recent years than has happened in the field of Service Design Thinking in Brazil. 

http://j.mp/STpekE

Cheers!
Erico Fileno, M.Sc.
Welab Design and Innovation

The Dirty Maple Flooring Company Enters the Digital Age: Part 15

Part fifteen of the series finds our protagonist Charlie Bangbang mulling sustainability.…

What a surprise! Just when he was ready to pay the customer took a final glance at the bill and noticed that the prices changed: not the 21 euro for the main dish, but 32,50; not the 9,50 for the dessert, but 15,80… Upon inquiring why the difference, he got a straight answer back – „the kitchen crew needed more time than planned and that’s why the the costs have increased!“…

Ist es Ihnen auch schon aufgefallen, dass immer mehr Unternehmen versuchen ihr stationäres Angebot mit ihrer Onlinepräsenz zu einem Multichannel-Erlebnis für ihre Kunden zu verbinden?

Unser Leben hat sich in vielen Bereichen durch das sich ständig weiterentwickelnde Internet innerhalb weniger Jahre massiv verändert. Kunden von heute haben vollkommen andere…