(Dutch spoken) This high energy 1-day course will give you a common level of understanding of the Service Design Thinking principles, key tools & terminology. The focus of this course will be on this hands-on part, learning by doing. The tools we will practice on these dates are: Stakeholder Mapping, Value Network Mapping, Personas and Customer Journey Mapping.
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Added by Network Administrator on April 29, 2014 at 10:00 — No Comments
Part fourteen of the Dirty Maple Flooring series finds our leader Charlie Bangbang and his team resolving their first collaborative innovation challenge for the Idea Mill Program. How did it go? What did they do?…Continue
Added by Doug Collins on April 22, 2014 at 13:46 — No Comments
I have an idea for a tool that might help people like you be more successful. THIS IS NOT A SALES PITCH – I just want your help to validate whether this idea is worth pursuing.
If you've spent much time analysing transcripts from user interviews, you might feel like me that it can be a time consuming and messy process.
I've made a really early prototype of a concept called convo – a software tool that would enable you to quickly and easily…