March 2010 Blog Posts (9)

Healthcare Innovation by Design Weekly Summary 3/28/10

.Healthcare Innovation by Design Linkedin Group Update:

Network membership is 1327

New group platform preview at http://www.healthcareinnovationbydesign.com

Last Week in Healthcare Innovation by Design:

MAKING MEANING: doing what matters by Joe Heinowski …

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Added by Sam Basta on March 29, 2010 at 4:23 — No Comments

Mapping out customer experience excellence: 10 steps to customer journey mapping

"This is a re-publication of my article I wrote for MyCustomer.com. I re-posted it to have a better opportunity to discuss…

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Added by Arne van Oosterom on March 27, 2010 at 11:00 — 8 Comments

Can the World Design Better Pants

In Engineering and Design the key is to conquer the weakest link

We usually get carried away with bells and whistles but miss having reliability in some of the most crucial crucial components of a system or service

And we use the "Pants Story" more to illustrate that point and have some fun in the process…

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Added by Daniel Christadoss on March 23, 2010 at 10:05 — 2 Comments

Can Design Save Management - An interesting provocation by Youngjin Yoo of Temple University

Kindly bear with me if I am flogging a dead horse.

It is always good to look at different schools of thought to understand where we are going

Here is a link to one such thought on Design Thinking

I am quoting a few passages from the blog to perk the readers interest

"My concern is that the current obsession with the design thinking can have…

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Added by Daniel Christadoss on March 22, 2010 at 11:30 — 5 Comments

Healthcare Innovation by Design Weekly Summary 3/21/10

Greetings,

Not sure how much longer I'll be able to publish these summaries. If interested in the content, please consider joining Healthcare Innovation by Design group http://www.linkedin.com/groups?about=&gid=2579818&trk=anet_ug_grppro

Best,… Continue

Added by Sam Basta on March 22, 2010 at 2:54 — No Comments

Service Designers Should Aim to Become Obsolete

I'm very honored my company (DesignThinkers) got mentioned in the Service Design Supplement in the Guardian.

"Extraordinary examples of service design are cropping up everywhere. And not just in the UK. In the Netherlands, service design agency

DesignThinkers was commissioned by the Dutch government to work on a

national branding programme. In Korea, US design group Continuum finds

that its Seoul office has one in 10 projects geared to service design,

particularly… Continue

Added by Arne van Oosterom on March 15, 2010 at 14:30 — 26 Comments

Healthcare Innovation by Design Weekly Summary 3/14/10

Healthcare Innovation by Design Linkedin Group Update:

Group membership is 1121

The new social learning and collaboration platform rolls out 3/21/10.

Explore Connect Transform …

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Added by Sam Basta on March 15, 2010 at 1:37 — No Comments

Healthcare Innovation by Design Weekly Summary 3/7/10

Here is the link.

Sam

.

Greetings,

I publish these weekly updates to some of the groups to which I belong and I think would find the information of interest. If this is off topic please let me know and I will no longer post the summaries to this group.

Best,

Sam

Healthcare Innovation by Design…

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Added by Sam Basta on March 8, 2010 at 12:26 — No Comments