When we can be sure of nothing then we must be sure of the process by which we resolve ambiguity.…Continue
Added by Doug Collins on July 30, 2014 at 14:13 — No Comments
I'm just starting to learn abouth Design Thinking with the Design Council. My project is about the Youth Justice Service. If anyone has experience of using design in a youth offending service, I'd love to hear from you!
Added by Karen Thornton on July 29, 2014 at 15:22 — No Comments
I continue to be amazed by the gifts people bring to the table, above and beyond whatever their title or role might indicate.…Continue
Added by Doug Collins on July 22, 2014 at 8:30 — No Comments
I am looking for designers to conduct a preliminary…Continue
Added by Veronika Bondareva on July 20, 2014 at 13:18 — No Comments
Chief strategist Charlie Bangbang has experienced the first evolution of his practice of collaborative innovation at Dirty Maple by applying the blueprint.
What lessons does he take about innovation management? About crowdsourcing? About leadership?…
Added by Doug Collins on July 15, 2014 at 13:39 — No Comments
I am one of the DesignThinkers USA partners and will be in the Bay Area from 23-29 July. I'll be doing a workshop on the 23-24th. The rest of my stay is all about meeting new people.
If anyone on the DT Network is out in the San Francisco area or knows someone I should meet while out there, please let me know. We are looking to expand our team and network of partner organizations. We want to build collaborative, trusting relationships with people who are passionate about the power of…Continue
Added by Marc Bolick on July 11, 2014 at 5:54 — No Comments
This post is partly in response to a comment on my previous post, partly in response to a conversation I had with a friend about to leave a company she founded and partly because of my own restless mind.
I've been here before.…Continue
Added by Mario Sepp on July 2, 2014 at 19:39 — No Comments
How might we measure our practice of collaborative innovation? What story do we tell by the factors we identify and the indicators we track? Does the plot interest our audience?…Continue
Added by Doug Collins on July 2, 2014 at 16:28 — No Comments
It's been very busy the last few months. Heck... it's been busy the last few years.
And even though I feel like we just started exploring service design & design thinking I also just recently realized that we have been at it for quite a few years now. Are we still pioneers... explorers? Or are we turning into the establishment. No. I don't think we are there yet. Thank god. I would hate to stop being an explorer.
We have been testing our hypothesis on the value of a…Continue
(Dutch spoken) This high energy 4-hour course will give you a common level of understanding of the Service Design Thinking principles, key tools & terminology. The focus of this course will be on this hands-on part, learning by doing. The tool we will practice on these dates is: Customer Journey Mapping.
A customer journey map is built up layer by layer. We start ‘above water’, with the customer and slowly dive deeper and deeper into…
Added by Network Administrator on June 23, 2014 at 12:18 — No Comments
As we dive into the Ideas phase of our Youth Mentor Challenge, we have been energised by a truly dynamic library of insights, stories…Continue
Added by Meena Kadri on June 23, 2014 at 2:20 — No Comments
What might a virtuous circle of collaborative innovation look like?
In this episode, our protagonists Charlie and Frankie review how the design of their practice reinforces itself from strategy to…Continue
Added by Doug Collins on June 17, 2014 at 20:40 — No Comments
(English spoken) Learn how to apply Service Design Thinking to the rapid innovation of customer experiences in multi-channel product-service ecosystems. The Executive Summer School in Barcelona ‘THIS IS SERVICE DESIGN DOING’ is planned in the week of July 14th – July 18th 2014. (Facilitated by the co-authors of the award-winning book: ‘This is Service Design Thinking’)…Continue
Added by Network Administrator on June 16, 2014 at 11:26 — No Comments
In this episode, Charlie shares with Frankie a map for how the organization might track the ideas surfaced through the Idea Mill Program. Are all ideas created equally? How might we tie the right metrics to the right ideas?
Last fall our columnist the innovation architect Doug Collins began the tale of how the…
Added by Doug Collins on June 3, 2014 at 14:42 — No Comments
Hola, me agrada compartir con vosotros/as el libro que he escrito sobre Design Thinking en español, donde relato mi proceso de pensamiento como diseñadora y muestro el resultado de la metodología aplicada a "contar qué es Design Thinking". !Espero se os resulte interesante!.…
ONLY A FEW DAYS LEFT FOR THE EARLY BIRD REGISTRATION:
BARCELONA JULY 2014 EXECUTIVE SUMMER SCHOOL 'THIS IS SERVICE DESIGN DOING'
(English spoken) Learn how to apply Service Design Thinking to the rapid innovation of customer experiences in…
Added by Network Administrator on May 30, 2014 at 10:18 — No Comments
In this episode, the leaders of the Idea Mill Program for Collaborative Innovation engage Dirty Maple CEO Harry Lundstrom to secure funding for the long term.
How might the organization fund a…Continue
Added by Doug Collins on May 26, 2014 at 14:30 — No Comments
I'm so happy with the result and I would like to share with you my interview published at Touchpoint Magazine - Service Design Network. It is a summary of recent years than has happened in the field of Service Design Thinking in Brazil.
Erico Fileno, M.Sc.
Welab Design and Innovation
Added by Erico Fernandes Fileno on May 12, 2014 at 16:47 — No Comments
The Dirty Maple Flooring Company Enters the Digital Age: Part 15
Part fifteen of the series finds our protagonist Charlie Bangbang mulling sustainability.…Continue
Added by Doug Collins on May 8, 2014 at 15:00 — No Comments