All Blog Posts (477)

Two Books for the Chief Innovation Officer

Organizations, embracing innovation, have taken the seemingly logical step of designating people to help “foment a culture of innovation.” Enter the chief innovation officer.

People in this role must thread the needle. Taking too light a touch, they may be accused of cheerleading from the sidelines. Taking too…


Added by Doug Collins on September 10, 2014 at 20:15 — No Comments


The September issue of the DesignThinkers Academy Network Newsletter is out!

The DesignThinkers Academy Newsletter is the easiest way to keep up-to-date on the workshops and trainings organized by DT Academy but also by members of DT Academy Network working in the Service Design Thinking field all around…


Added by Network Administrator on September 4, 2014 at 16:53 — No Comments

How to: Mix Design Thinking with Serious Play

I'd like to write here about our research at the University of Canterbury where at the School of Health Sciences, we have been designing and running workshops on design thinking in education and health. In these workshops, we are systematically examining how design thinking can lead to experience of the state of "Flow" among players. But more specifically, our approach to design thinking has involved a blending of the core principles of design thinking…


Added by Arindam Basu on August 30, 2014 at 1:00 — No Comments

Challenge Question Formation for Crowdsourcing

Organizationsthat pursue the inquiry-led form of collaborative innovation often have an outcome in mind. They may seek the “low-hanging fruit” of immediately actionable ideas. They may seek ideas that help to re-envision the business.…


Added by Doug Collins on August 28, 2014 at 9:30 — No Comments


(English spoken) The DesignThinkers Bootcamp offers a unique team of internationally recognized and highly experienced Design Thinking practitioners from the business, design and academic world. A combination of Personal Coaching, Master Classes and…


Added by Network Administrator on August 18, 2014 at 14:08 — No Comments

New publication 'Innovation in Services Programme'

Publication: Service Design Insights. We were part of the 'Innovation in Services Programme' for three years. All results were published and is now also available in English. You can read the approach, tools and methods we used as well as the outcomes starting page 89.…


Added by Network Administrator on August 15, 2014 at 9:32 — No Comments

In Pursuit of “Actionable” Ideas

What makes an idea “actionable”?

How does the practitioner increase the likelihood that their organization discovers them?…


Added by Doug Collins on August 14, 2014 at 2:46 — No Comments

Customer delight – it’s that simple, isn’t it …!?


Added by Mario Sepp on August 11, 2014 at 15:15 — No Comments

What’s Good for the Innovation Management Goose

When we can be sure of nothing then we must be sure of the process by which we resolve ambiguity.…


Added by Doug Collins on July 30, 2014 at 14:13 — No Comments

Young Offenders + Design

I'm just starting to learn abouth Design Thinking with the Design Council.  My project is about the Youth Justice Service.  If anyone has experience of using design in a youth offending service, I'd love to hear from you!

Added by Karen Thornton on July 29, 2014 at 15:22 — No Comments

Engaging in Real-Time Collaborative Innovation: From Share of Mind to Share of Market

 I continue to be amazed by the gifts people bring to the table, above and beyond whatever their title or role might indicate.…


Added by Doug Collins on July 22, 2014 at 8:30 — No Comments

Call for work stories!

I am a designer and a researcher from the University of Warwick, UK, and I need your help.
I am working on my MA project and exploring patterns in designers careers and a phenomenon of switch from technical to managerial paths. Another question that I would like to highlight is an assumption that nowadays a designer has no choice but to become a manager eventually in order to reach the apex of the career ladder.

I am looking for designers to conduct a preliminary…


Added by Veronika Bondareva on July 20, 2014 at 13:18 — No Comments

A Father’s Guide to the Future of Work

Chief strategist Charlie Bangbang has experienced the first evolution of his practice of collaborative innovation at Dirty Maple by applying the blueprint.

What lessons does he take about innovation management? About crowdsourcing? About leadership?…


Added by Doug Collins on July 15, 2014 at 13:39 — No Comments

DesignThinkers Group in San Francisco, July 25-29

I am one of the DesignThinkers USA partners and will be in the Bay Area from 23-29 July. I'll be doing a workshop on the 23-24th. The rest of my stay is all about meeting new people.

If anyone on the DT Network is out in the San Francisco area or knows someone I should meet while out there, please let me know. We are looking to expand our team and network of partner organizations. We want to build collaborative, trusting relationships with people who are passionate about the power of…


Added by Marc Bolick on July 11, 2014 at 5:54 — No Comments

Network Guide
Love What You Do

This post is partly in response to a comment on my previous post, partly in response to a conversation I had with a friend about to leave a company she founded and partly because of my own restless mind.


I've been here before.…


Added by Arne van Oosterom on July 8, 2014 at 17:20 — 8 Comments

Measuring the Practice of Collaborative Innovation

How might we measure our practice of collaborative innovation? What story do we tell by the factors we identify and the indicators we track? Does the plot interest our audience?…


Added by Doug Collins on July 2, 2014 at 16:28 — No Comments

Network Guide
Some Thoughts #1

It's been very busy the last few months. Heck... it's been busy the last few years.

And even though I feel like we just started exploring service design & design thinking I also just recently realized that we have been at it for quite a few years now. Are we still pioneers... explorers? Or are we turning into the establishment. No. I don't think we are there yet. Thank god. I would hate to stop being an explorer.

We have been testing our hypothesis on the value of a…


Added by Arne van Oosterom on July 1, 2014 at 13:00 — 6 Comments


(Dutch spoken) This high energy 4-hour course will give you a common level of understanding of the Service Design Thinking principles, key tools & terminology. The focus of this course will be on this hands-on part, learning by doing. The tool we will practice on these dates is: Customer Journey Mapping.

A customer journey map is built up layer by layer. We start ‘above water’, with the customer and slowly dive deeper and deeper into…


Added by Network Administrator on June 23, 2014 at 12:18 — No Comments

Seeking Your Fresh Thinking: OpenIDEO Youth Mentor Challenge


As we dive into the Ideas phase of our Youth Mentor Challenge, we have been energised by a truly dynamic library of insights, stories…


Added by Meena Kadri on June 23, 2014 at 2:20 — No Comments

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