This group is about architecture and service design thinking. Currently I am working on a thesis about service design thinking and architecture. To share this passion and to look what kind of opportunities service design brings to architecture, I started some research. This research is about service design and its influence on architecture, e.g. how design thinking tools can change the way architects work with clients. Or maybe even more? Can design thinking tools change the way architecture…See More
"Radically put, there is no such thing as an IT project, there are only communication & organization projects. Today most IT enterprise architectures reflect the organizations' underlying business model, and thus the way employees connect…"
According to a recent study, the main challenge for IT service professionals is the definition of their services. ITIL looks at service design from a techical point of view and seems to forget the realities of complex business structures.
Gamification is the application of game mechanics to business. It works. It increases involvement, engagement and motivation in a broad variety of situations. This group is here to explore what gamification CAN DO for service design. See More
"The discussion on how return and investment is defined and interpreted is also at the heart of the macroeconomic redefinition of the measurement of GDP. I've been scratching on this subject in my blogpost "Beyond GDP (and it's micro…"
The 2010 edition of the Nordic Service Design Conference will be arranged by the service design researchers at Linköping University. This Group is a way for us to communicate the planning and get input and questions in regard to the conference.
customer experience management, service innovation, service design, branding & new marketing, innovation management, enterprise 2.0, business model innovation, performance management, IT, corporate social responsability, user experience design, information architecture, design management & research, design thinking, green business, social innovation, urban design, technology, trendwatching
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