Customer Experience Improvement, Service Design, Creating a Partnership paradigm with customers, user stories, life of user, personas, user profiles, human behaviour
Why do you want to be part of this community? (we ask this question in part because we want a spam free community for you and other members)
In my current role, I manage a team of senior relationship managers and service design staff. I am tasked with bringing service design ethos to our department, rather than simply rolling services out without taking the life of user archetypes into account. I am looking to network with other people around the world who may have done the same and looking to learn from their experiences
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