According to a recent study, the main challenge for IT service professionals is the definition of their services. ITIL looks at service design from a techical point of view and seems to forget the realities of complex business structures.
This group complements the Master Classes organized by DesignThinkers. Via this group we will continue the conversation and distribute information, documentation and links to the participants of the Master Classes.
Design thinking is a mind-set that can help organisations understand and deal with complexity in a way that creates value for all stakeholders. But how does this work exactly and how can it be employed in everyday situations? This group facilitates a co-created practical exploration of how design thinking can help organisations deal with change and become better innovators. See More