Mel Edwards
  • Female
  • Wellington
  • New Zealand

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Profile Information

Capability Advisor - Service Design
Company/ Organisation
Large Government Department
Keywords/ interests
service design, design thinking, information design, design process, public sector, design in business, innovation process, designers
What can this community do for you? (we ask this question in part because we want a spam free community for you and other members)
To be part of the international conversation about service design and design thinking and how the awesome power of these two business game-changers can be and are applied to effect real and sustainable change for the better.

Mel Edwards's Blog

Customer Experience Map example

Posted on June 27, 2010 at 9:49 3 Comments

I recently posted to my blog examples of techiques for customer experience mapping and service blueprinting. I had a number of requests for a high-res version of the CX map.

So here's the high-res… Continue

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Customer discovery - would love your thoughts

Started by Nikki. Last reply by Arne van Oosterom Nov 30, 2017. 1 Reply

Human-centered design and service work?

Started by Christopher Federer Oct 12, 2017. 0 Replies

Promoting my book

Started by Aaron A. Palileo Sep 12, 2017. 0 Replies




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