This group facilitates the book project "This is Service Design Thinking. basics/tools/cases". Besides an open discussion on this project and map the flow of information regarding this project. Take part and tell us, where you first heard about it!
Social design is a participatory design approach to integrate marginalised communities. The aim is to produce knowledge on how service design can be used as tool in developing new service products and systems for improved social wellbeing.See More
"You are absolutely right. I work with public sector clients and the key issue is change management, not design techniques. Joel Bailey wrote in Design for Service blog:
…it’s just as much about employee engagement and co-design for the…"