This group efforts to gather service designers / design thinkers interested in tourism. Let's connect and share our insights, projects, findings as well as relevant literature and media in order to spread the idea among our industry!
"Evaluating emotional experience of services sounds like answering question why did you feel good? or why did you feel bad?. I's not bad, but still it's just a way of thinking on design - and it's ok for repfreshing a look or taste of…"