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Lydia O'Neill
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Service/experience design - enhancing our cafe experience
Started this discussion. Last reply by Lydia O'Neill Jun 17, 2012. 4 Replies 0 Promotions
Hi,I am currently carrying out a design research project into British 'coffee culture' and how it has evolved since the 16th century. My main finding was the change in sociality within cafes and how…Continue
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Lydia O'Neill replied to Lydia O'Neill's discussion Service/experience design - enhancing our cafe experience
"Hi Graham,
Thanks for your advice and I apologise for the delay! Shortly after my first post, I started my own research within an independent cafe chain. I focused on finding what people really wanted and also what made people loyal to…"
Graham Hill replied to Lydia O'Neill's discussion Service/experience design - enhancing our cafe experience
"Hi Lydia
The key to answering your question is to understand why people go to coffeeshops and what they want from their experience. James is absolutely right that many people now use coffee shops as a 'third place' other than work and at…"
Lydia O'Neill replied to Lydia O'Neill's discussion Service/experience design - enhancing our cafe experience
"Thanks for the useful feedback James! I had heard of something similar where people share workspace resources, but couldn't find a case where this had been adapted to a cafe-like enviroment. I'd be really interested to hear of anyone who…"
James Rock replied to Lydia O'Neill's discussion Service/experience design - enhancing our cafe experience
"hi Lydia,
I think what you are describing is the development of the coworking space...
Dissatisfied with the loneliness of working in coffee shops and at home, freelancers are flocking to coworking spaces all over the world, for their sense of…"
Lydia O'Neill joined Neeraj's group
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Lydia O'Neill posted a discussion
Service/experience design - enhancing our cafe experience
Hi,I am currently carrying out a design research project into British 'coffee culture' and how it has evolved since the 16th century. My main finding was the change in sociality within cafes and how the unwritten 'rules of behavior' in such environments has habitually changed. With help from a small local cafe business, I hope to find a way of creating more of a community within cafes without being intrusive.I’m interested to see how people would feel about a cafe which was designed to…See More
Lydia O'Neill joined Satu Miettinen's group
Social designers
Social design is a participatory design approach to integrate marginalised communities. The aim is to produce knowledge on how service design can be used as tool in developing new service products and systems for improved social wellbeing.See More
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