Kristina Goodrich's Discussions

Designers & Topics for Video Interviews

Started Oct 29, 2012 0 Replies

I am interviewing design leaders on video. For examples, see YouTube/DesignsVoice.If you have suggestions on what you'd like to hear about and whom…Continue

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Kristina Goodrich posted a blog post

Designing Extreme Customer Service

5-Stars to Chase for Designing Extreme Customer ServiceWith Hurricane Sandy tearing up to the mid-Atlantic, Chase Consumer Banking sent out an email that reflects the highest order of customer service.The email described a package of temporary policies to meet the banking and financial needs and worries of customers in a crisis. I’m talking delay of deadlines, waiving of fees, access to aid, etc., (see below for direct quotes):The…See More
Oct 30, 2012
Kristina Goodrich replied to Maddy's discussion Evaluating Design's ROI
"It's a little odd to see another "Kristina" so for a moment I thought I had already commented. Hi Kristina Tool!  Graham, when I was with the Industrial Designers Society of America (1981 - 2006), we held a number of programs…"
Oct 29, 2012
Kristina Goodrich posted a discussion

Designers & Topics for Video Interviews

I am interviewing design leaders on video. For examples, see YouTube/DesignsVoice.If you have suggestions on what you'd like to hear about and whom you'd like to hear from, I would welcome your input.I don't want to repeat the people already done by others, and my theme is mainly the relationship between design and business, but that leaves a lot of territory for your input!Thank you!See More
Oct 29, 2012
Kristina Goodrich updated their profile
Oct 29, 2012
Kristina Goodrich is now a member of Design Thinking Network
Dec 31, 2009

Profile Information

Profession
Communication & PR Consultant for Design
Company/ Organisation
Kristina Goodrich Communication, Inc./Design's Voice
Location
Potomac Falls, Virgninia
Website
http://designsvoice.com
Blog
http://designsvoice.com/the-voice
Twitter
http://k_goodrich
Keywords/ interests
business, design, strategy, PR, public relations, webinars
Why do you want to be part of this community? (we ask this question in part because we want a spam free community for you and other members)
to contribute to the knowledge it is building and to expose my audience to the relevant discussions it inspires.

Kristina Goodrich's Blog

Designing Extreme Customer Service

Posted on October 30, 2012 at 17:10 0 Comments

5-Stars to Chase for Designing Extreme Customer Service

With Hurricane Sandy tearing up to the mid-Atlantic, Chase Consumer Banking sent out an email that reflects the highest order of customer service.

The email described a package of temporary policies to meet the banking and financial needs and worries of customers in a crisis. I’m talking delay of deadlines, waiving of fees, access to aid,…

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