Kristina Goodrich's Discussions

Designers & Topics for Video Interviews

Started Oct 29, 2012 0 Replies

I am interviewing design leaders on video. For examples, see YouTube/DesignsVoice.If you have suggestions on what you'd like to hear about and whom…Continue

Gifts Received

Gift

Kristina Goodrich has not received any gifts yet

Give a Gift

 

Kristina Goodrich's Page

Latest Activity

Kristina Goodrich posted a blog post

Designing Extreme Customer Service

5-Stars to Chase for Designing Extreme Customer ServiceWith Hurricane Sandy tearing up to the mid-Atlantic, Chase Consumer Banking sent out an email that reflects the highest order of customer service.The email described a package of temporary policies to meet the banking and financial needs and worries of customers in a crisis. I’m talking delay of deadlines, waiving of fees, access to aid, etc., (see below for direct quotes):The…See More
Oct 30, 2012
Kristina Goodrich replied to Maddy's discussion Evaluating Design's ROI
"It's a little odd to see another "Kristina" so for a moment I thought I had already commented. Hi Kristina Tool!  Graham, when I was with the Industrial Designers Society of America (1981 - 2006), we held a number of programs…"
Oct 29, 2012
Kristina Goodrich posted a discussion

Designers & Topics for Video Interviews

I am interviewing design leaders on video. For examples, see YouTube/DesignsVoice.If you have suggestions on what you'd like to hear about and whom you'd like to hear from, I would welcome your input.I don't want to repeat the people already done by others, and my theme is mainly the relationship between design and business, but that leaves a lot of territory for your input!Thank you!See More
Oct 29, 2012
Kristina Goodrich updated their profile
Oct 29, 2012
Kristina Goodrich is now a member of Design Thinking Network
Dec 31, 2009

Profile Information

Profession
Communication & PR Consultant for Design
Company/ Organisation
Kristina Goodrich Communication, Inc./Design's Voice
Location
Potomac Falls, Virgninia
Website
http://designsvoice.com
Blog
http://designsvoice.com/the-voice
Twitter
http://k_goodrich
Keywords/ interests
business, design, strategy, PR, public relations, webinars
Why do you want to be part of this community? (we ask this question in part because we want a spam free community for you and other members)
to contribute to the knowledge it is building and to expose my audience to the relevant discussions it inspires.

Kristina Goodrich's Blog

Designing Extreme Customer Service

Posted on October 30, 2012 at 17:10 0 Comments

5-Stars to Chase for Designing Extreme Customer Service

With Hurricane Sandy tearing up to the mid-Atlantic, Chase Consumer Banking sent out an email that reflects the highest order of customer service.

The email described a package of temporary policies to meet the banking and financial needs and worries of customers in a crisis. I’m talking delay of deadlines, waiving of fees, access to aid,…

Continue

Comment Wall

You need to be a member of Design Thinking Network to add comments!

Join Design Thinking Network

  • No comments yet!
 
 
 

DesignThinkers Academy

Connect to us

----------------------------------------

----------------------------------------

Forum

Evaluating Design's ROI

Started by Maddy. Last reply by Lyden Foust Apr 11. 63 Replies

I'm working towards my Master thesis with Design ROI as the focus. So , How can the value of design be proved by demonstrating the ROI?I know design is used to differentiate and entice users and it would be invariably hard to pin down it's value but…Continue

Tags: Innovation, ROI, Design, Business

Starting up a Start-up. How to start a service design business?

Started by ricardojdc. Last reply by Lyden Foust Apr 7. 28 Replies

This discussion follows from my interest in the fields of design thinking / service design and the perception that my country lacks such services. My immediate reaction was: "why not starting such a business?"However, some worries (in no particular…Continue

Is design thinking marketing 2.0 ?

Started by Arne van Oosterom. Last reply by Richard Hewitt Jul 27, 2012. 26 Replies

The 'market' will stay. The need for companies to reach that market will stay. But methods will change.Could design thinking be a new marketing method? Marketing 2.0? Will design thinking be integrated within the more traditional methods? Or will…Continue

WENOVSKI...? let's put our minds together!

Started by Arne van Oosterom. Last reply by Daniel Weiss Sep 3, 2011. 22 Replies

WENOVSKI is a new network of creative minds... but there are so many other network. Is there something valuable we can add? A design thinkers event? Projects/ cases to collaborate on?Let's put our minds together.Tell me: What would be useful to you?…Continue

Events

© 2013   Created by Arne van Oosterom.

Badges  |  Report an Issue  |  Terms of Service

Offline

Live Video