Service Innovation, creating new services, people-centres service, business services,
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Our business model is now 40 years old with incremental changes over the years. Part of our service offering to Businesses is a narrow band of specialty services delivered to Building occupiers with a customer intimacy approach. Another part of our Business delivers core facilities service as a commodity mediated through Property Management. I want to create a new service that offers broad, people centres facilities services disintermediated from Property management so that it can be tailored to the Occupier firm and the individual Knowledge Worker in the firm.
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