"I am not an IT service professional and you all certainly all more experienced in IT service design. But I love to work at the crossroads between business and IT, as interface so to say... I have been working as business consultant and manager, but…"
According to a recent study, the main challenge for IT service professionals is the definition of their services. ITIL looks at service design from a techical point of view and seems to forget the realities of complex business structures.