Jan-Erik Baars
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Latest Activity

Jan-Erik Baars and Patrick van der Voorn are now friends
Aug 29, 2017
Jan-Erik Baars joined Jorge Rodriguez's group
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DTG Innovation Kitchen Barcelona

The Barcelona Innovation Kitchen is a space created for ¨cooking¨ the best innovation recipes for companies, organisations and individuals. talks, workshops, in-company training and bootcamps on service design, design thinking, design research, etchttps://www.facebook.com/innovationkitchenbarcelonaCocinando las mejores recetas de innovación para empresas y organizaciones. innovación, diseño de servicios, design thinking, systems…See More
Jan 8, 2016
Jan-Erik Baars commented on Arne van Oosterom's blog post Some Thoughts #1
"No, it sounded like a reflection, not like complaint ;-) I look forward to continue the discussion soon, but it needs a beer along side it, don't you think? Ha, maybe I should finally plan that trip to Amsterdam!"
Jul 1, 2014
Jan-Erik Baars commented on Arne van Oosterom's blog post Some Thoughts #1
"Hi Arne, I assume, it’s we call growth or maturing :-) Your countryman Bernhard Lievegoed described the way all organizations develop in three phases. And since you are talking about an organization, even though it’s virtual at large, I…"
Jul 1, 2014
Jan-Erik Baars posted a blog post

control

What a surprise! Just when he was ready to pay the customer took a final glance at the bill and noticed that the prices changed: not the 21 euro for the main dish, but 32,50; not the 9,50 for the dessert, but 15,80… Upon inquiring why the difference, he got a straight answer back – „the kitchen crew needed more time than planned and that’s why the the costs have increased!“This surprise we all hate when paying our car-repair bill is an absolute no-go in a restaurant: fixed prices, also for…See More
May 8, 2014
Jan-Erik Baars and Michael Ericsson are now friends
Apr 30, 2014
Jan-Erik Baars and Cathrine haare are now friends
Mar 17, 2014
Jan-Erik Baars posted a blog post

update

It’s that time of the year again: the plants are just about to stick their heads out of the ground, and shop owners are already considering to move on from bikinis and sunglasses. The soil is still soaking wet and messy from winter, and the first optimists are running around in flip-flops! And the more you have experienced theses seasonal changes, the more you become aware that the seasons are way too short!Maybe it’s this natural process of constant, rather rapid change, which makes us believe…See More
Mar 12, 2014
Jan-Erik Baars posted a blog post

rain

Do you have children? If not, no problem, because you might recall these yourself: the parent conference days! This ‘running-around-at-the-school-campus-and-looking-for-the-room’ where teachers are waiting for parents and their school-kids. Depending on the pupils' 'performance level', the numbers of meetings were few or many and likewise a torture or purely a matter of duty.Recently I also had to attend these at my child’s school and before I realized, it was all over: barely ten minutes per…See More
Jul 26, 2013
Arne van Oosterom promoted Jan-Erik Baars's blog post dip
May 27, 2013
Jan-Erik Baars posted a blog post

dip

The room was slowly filling up with the employees. One after the other they took their seats and didn’t look too pleased: the speech that I was about to be holding did interrupt the longed-for transition from their dinner to a well deserved drink at the bar! So this left me with the task to ensure that those snaring away during my talk would not animate the others to follow suit.Those who are often standing in front of audiences just coming from a lunch or dinner know how difficult it is to…See More
May 25, 2013
Jan-Erik Baars posted a blog post

system failure

Our world is a system that contains many sub-systems: the oceans, the forests, the climate – all are complex, fragile and well calibrated organisms with a system character. If one of the parts is not running well, the others will suffer as well: one weak spot will influences the overall performance. Systems can repair themselves, once they are not running well – unless the weak spot is getting larger than the self-curing ability of the parts involved. Then the whole system can collapse: system…See More
Apr 23, 2013
Jan-Erik Baars posted a blog post

ROI of design?

It were tough times for me, being a designer and being employed at a company that defined it's reasoning based on financial indications, like turnover, gross margin, return on investment and so on. Eventually also you, as a designer, have to define your reasoning according to such parameters. Unavoidably the question on the 'return on investment' (ROI) will pop-up,like "What do I get back for every Euro I spent on design? Tell me, what's actually the ROI of design?"Then you feel the sweat…See More
Oct 23, 2012
Jan-Erik Baars commented on Jan-Erik Baars's status
"Good explanation! Reminds me of that old bank note I have in my drawer: the value is only known by those who valued it, now it's value in my local currency is none. For me though it's relevant, because I got it from my granddad, so I value…"
Oct 23, 2012
Jan-Erik Baars posted a status
"what is value? good question recently posted on twitter by @GrahamHill and what do you think it is?"
Oct 23, 2012
Jan-Erik Baars posted a blog post

lost designers?

The guys made a depressed impression, or maybe clueless, when I joined them at the bar. They seemed to have all agreed on the fact that something was changing fundamentally – and that it would involve all of them.But as much as they were in for change, like in all those endless debates with clients and commissioners, the change happening right now was quite something different, and they didn’t had a clue how to deal with the situation: it seemed that their very existence was at stake!This group…See More
Oct 19, 2012

Profile Information

Profession
Designer, Thinker, Practitioner, Lecturer and what ever!
Company/ Organisation
University Lucerne, Design Management International
Location
Lucerne, Switzerland
Website
http://designmanagement.hslu.ch/
Website
http://janerikbaars.com
Blog
http://designfokus.net
Twitter
http://designfokus
Keywords/ interests
Customer loyalty, Brand, Design, Design Management, Sense making, Design Thinking, Education,
What can this community do for you? (we ask this question in part because we want a spam free community for you and other members)
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Jan-Erik Baars's Blog

control

Posted on May 8, 2014 at 8:24 0 Comments

What a surprise! Just when he was ready to pay the customer took a final glance at the bill and noticed that the prices changed: not the 21 euro for the main dish, but 32,50; not the 9,50 for the dessert, but 15,80… Upon inquiring why the difference, he got a straight answer back – „the kitchen crew needed more time than planned and that’s why the the costs have increased!“…

Continue

update

Posted on March 12, 2014 at 19:30 0 Comments

It’s that time of the year again: the plants are just about to stick their heads out of the ground, and shop owners are already considering to move on from bikinis and sunglasses. The soil is still soaking wet and messy from winter, and the first optimists are running around in flip-flops! And the more you have experienced theses seasonal changes, the more you become aware that the seasons are way too short!

Maybe it’s this…

Continue

rain

Posted on July 26, 2013 at 12:25 0 Comments

Do you have children? If not, no problem, because you might recall these yourself: the parent conference days! This ‘running-around-at-the-school-campus-and-looking-for-the-room’ where teachers are waiting for parents and their school-kids. Depending on the pupils' 'performance level', the numbers of meetings were few or many and likewise a torture or purely a matter of duty.…

Continue

dip

Posted on May 25, 2013 at 13:57 0 Comments

The room was slowly filling up with the employees. One after the other they took their seats and didn’t look too pleased: the speech that I was about to be holding did interrupt the longed-for transition from their dinner to a well deserved drink at the bar! So this left me with the task to ensure that those snaring away during my talk would not animate the others to follow suit.…

Continue
 
 
 

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Customer discovery - would love your thoughts

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Human-centered design and service work?

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Promoting my book

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