"Thanks Dwayne, that's very helpful. I am in the middle of writing the ethics approval application and I thought of something similar, so I've put into my 'interview schedule' that while sketching the journey map we can use a…"
Irith Williams's Discussions
Customer Journey Mapping - how can I manage risks?
Started this discussion. Last reply by Irith Williams Jul 17, 2012. 2 Replies 0 Promotions
Hi SD peeps, another question for you. OK, so the majority of my users for a proposed Health Intervention are people who are HIV+. There are a lot of issues around people living with HIV talking…Continue
Tags: mhealth, user, research, confidentiality, ehealth
mapping a future service, any examples?
Started this discussion. Last reply by Irith Williams Jun 19, 2012. 2 Replies 0 Promotions
I am currently involved in a health intervention project which only has a limited design budget. (The medical research budget is much larger). I hardly have any experience in Service Design, but I…Continue
Gifts Received
Irith Williams has not received any gifts yet
Irith Williams's Page
Latest Activity
Irith Williams replied to Irith Williams's discussion Customer Journey Mapping - how can I manage risks?
Dwayne King replied to Irith Williams's discussion Customer Journey Mapping - how can I manage risks?
"Let the potetnial interviewees know what the subjects for the discussion are prior to volunteering. Let them know if they are uncomfortable talking about particular subject to let you know. I usally find that even when they say "don't go…"
Irith Williams posted a discussion
Customer Journey Mapping - when this is a risky experience....
Hi SD peeps, another question for you. OK, so the majority of my users for a proposed Health Intervention are people who are HIV+. There are a lot of issues around people living with HIV talking about their relationships and lifestyles. There are a lot of sensitivities and the probability for someone to become upset or unhappy (even if they have volunteered to be interviewed) is pretty high.It is extremely difficult to get any sort of access to users (EVERYTHING has to be approved by a…See More
Irith Williams replied to Irith Williams's discussion mapping a future service, any examples?
"Hi James
Thanks for your help. Yes, I had thought that Customer Journey maps and a Service Blueprint were what I needed to do, I was just a bit stuck as all the examples I'd seen used existing tasks as a starting point, and we don't have…"
James Rock replied to Irith Williams's discussion mapping a future service, any examples?
"Hello Irith,
it sounds as if there are a couple of key tools that would help. Service Blueprinting will enable you and your team to map the service process steps in sequence, and facilitate the development of a future process; Customer Journey…"
Irith Williams posted a discussion
mapping a future service, any examples?
I am currently involved in a health intervention project which only has a limited design budget. (The medical research budget is much larger). I hardly have any experience in Service Design, but I would like to map the future service (capture the ideas of how an intervention could serve patients). I can find good examples of service mapping for current services, but I can't find examples of how you map for something that doesn't exist yet, for a market that doesn't exist yet. (There are no…See More
Profile Information
- Profession
- student: Masters in Interaction Design
- Company/ Organisation
- Monash University Infectious Diseases Unit
- Location
- Melbourne
- http://@irithwilliams
- Keywords/ interests
- ehealth, mhealth, health interventions, UX, service design, interaction design, HCI
- Why do you want to be part of this community? (we ask this question in part because we want a spam free community for you and other members)
- I am exploring the world of Service Design and Design Thinking as applied to health interventions.
Comment Wall
- No comments yet!
DesignThinkers Academy
Connect to us
----------------------------------------
----------------------------------------
Latest Links
Events
-
Successful Design Awards
February 19, 2013 to June 30, 2013 – Online submission
China has unique, flourishing markets that are comprised of a diverse group of people with strikingly distinct lifestyles and preferences. In order to compete in the Chinese market, designs have to b…
Organized by Vivian Jin | Type: noprofit, global, design, contest
0 Comments 1 Promotion
-
From Design Thinking to Doing Business
May 26, 2013 all day – Shoreditch
DesignThinkers UK has proposed a FREE StartUpLab workshop at this years Digital Shoreditch Festival - "From Design Thinking to Doing Business" will be a hands-on Co-Creation Session focused on discov…
Organized by James Rock | Type: training, workshop
0 Comments 0 Promotions
-
New York London Courses from Central Saint Martins & Parsons
June 24, 2013 to July 5, 2013 – Parsons, New York, USA and Central Saint Martins, London, England
In 2013, Dual City crosses the Atlantic Ocean with an exciting new series of international short courses linking two world class cities and iconic institutions: Parsons The New School for Design and…
Organized by The Dual City Summer Sessions | Type: international, short, courses, in, art, and, design
0 Comments 1 Promotion -
London-Milan 2013: The Dual City Summer Sessions at Chelsea College of Art & Design and NABA
June 24, 2013 at 9am to August 2, 2013 at 5pm – London, England and Milan, Italy
London - Milan the Dual City Summer Sessions with Chelsea College of Art & Design and Nuova Accademia di Belle Arti (NABA) It could never be denied that London and Milan are synonymous with great…
Organized by The Dual City Summer Sessions | Type: art, and, design, summer, short, courses, in, europe
0 Comments 1 Promotion -
London- Istanbul 2013 - Dual City Summer Weave & Print Course
June 24, 2013 at 9am to July 18, 2013 at 4pm – London, England and Istanbul, Turkey
Starting in Central Saint Martins College of Arts & Design weave department you will create your own fabric samples using a table-top loom which you will take to Istanbul to print on, with other…
Organized by The Dual City Summer Sessions | Type: summer, textile, design, course, (weave, &, print)
0 Comments 0 Promotions
-
London-Barcelona 2013: Theatre Set Design for Stage
July 1, 2013 to July 26, 2013 – Wimbledon College of Art in London & ELISAVA in Barcelona
This course is ideal for anyone interested in pursuing theatre design. Through a progressive series of workshops, you will respond to a narrative through story boarding and model making to develop yo…
Organized by The Dual City Summer Sessions @ CCW | Type: art, and, design, summer, short, course, in, europe
0 Comments 1 Promotion -
London Barcelona 2013: The Dual City Summer Sessions at Chelsea and ELISAVA
July 1, 2013 at 9am to July 26, 2013 at 5pm – London, England and Barcelona, Spain
London - Barcelona the Dual City Summer Sessions with Chelsea College of Art & Design and ELISAVA Barcelona School of Design of Engineering London and Barcelona are both world-famous for art and…
Organized by The Dual City Summer Sessions | Type: art, and, design, summer, short, courses, in, europe
0 Comments 0 Promotions
-
Mayo Clinic Transform Symposium 2013
September 8, 2013 to September 10, 2013 – Mayo Clinic
Transform is the conference for thought-provoking and inspiring ideas - held this year September 8 - 10, 2013, in Rochester, Minn. A multidisciplinary event focused on innovation and design solutions…
Organized by | Type: conference
0 Comments 0 Promotions
Badge
© 2013 Created by Arne van Oosterom.
