Graham Hill's Page

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Maja Todorovic joined Graham Hill's group
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Gamification and Service Design

Gamification is the application of game mechanics to business. It works. It increases involvement, engagement and motivation in a broad variety of situations. This group is here to explore what gamification CAN DO for service design. See More
Nov 19, 2013
Sonia Neto and Benedikt M. joined Graham Hill's group
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Gamification and Service Design

Gamification is the application of game mechanics to business. It works. It increases involvement, engagement and motivation in a broad variety of situations. This group is here to explore what gamification CAN DO for service design. See More
Oct 28, 2013
Marcelo Vásquez joined Graham Hill's group
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Gamification and Service Design

Gamification is the application of game mechanics to business. It works. It increases involvement, engagement and motivation in a broad variety of situations. This group is here to explore what gamification CAN DO for service design. See More
Jul 21, 2013
Graham Hill replied to Maddy's discussion Evaluating Design's ROI
"Hi Marcin An interesting cause and effect diagram. There is only one problem with it. You do not show how Service Design Up causes the resulting effects, whether image up, customer retentin up, service costs down or in fact any of the claimed…"
Feb 10, 2013
Graham Hill commented on Arne van Oosterom's blog post Service Design Pioneers, how are you?
"Hi Arne A thoughtful post and an interesting response from Matt. It is coincidental that you write your reflective 'state of the nation' post at the same time that the UK Design Council released the results of a detailed study into the…"
Feb 10, 2013
Hope Norman replied to Graham Hill's discussion HELP! Integrating Service Design & Lean Six Sigma. New Ideas Required
"Hi Graham, Did you ever find any resources about integrating six sigma and design thinking?  I know it has been a year plus, but hoping you have this figured out and are willing to share :) Thank you, Hope Norman"
Jan 22, 2013
Andrés Rentería Zermeño joined Graham Hill's group
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Gamification and Service Design

Gamification is the application of game mechanics to business. It works. It increases involvement, engagement and motivation in a broad variety of situations. This group is here to explore what gamification CAN DO for service design. See More
Dec 18, 2012
Emma Pivetta joined Graham Hill's group
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Gamification and Service Design

Gamification is the application of game mechanics to business. It works. It increases involvement, engagement and motivation in a broad variety of situations. This group is here to explore what gamification CAN DO for service design. See More
Oct 18, 2012
Andrew Knutt replied to Graham Hill's discussion Engaging Citizens in Co-Creation (Co-Production) in the Public Sector in the group Public Sector Design
"I am part of company called Core Buiness Design that delivers co-creation and innovation training and also deliverd a Sustainable Business by Design programme in the South West and know how hard it is to get good case studies. I believe this is due…"
Sep 16, 2012
Tiby Kantrowitz joined Graham Hill's group
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Gamification and Service Design

Gamification is the application of game mechanics to business. It works. It increases involvement, engagement and motivation in a broad variety of situations. This group is here to explore what gamification CAN DO for service design. See More
Aug 30, 2012
Graham Hill replied to Jean-Sébastien Chouinard's discussion Is there a difference between Customer Journey Mapping and Service Blueprint?
"Just to add to Fabian's comment. If you want a more detailed review of Servicescapes look at John Sherry's excellent book Servicescapes: The Concept of Place in Contemporary Markets. This will give you a lot of the background of the…"
Jul 11, 2012
Graham Hill replied to Jean-Sébastien Chouinard's discussion Is there a difference between Customer Journey Mapping and Service Blueprint?
"Hi Jean-Sebastien I assume that when you talk about Alignment Models you mean something like those described in Kalbach & Kahn's article on Locating Value with Alignment Diagrams. Whilst the article is interesting, the Alignment…"
Jun 11, 2012
Graham Hill replied to Jean-Sébastien Chouinard's discussion Is there a difference between Customer Journey Mapping and Service Blueprint?
"Hi Jean-Sebastien I agree with Arne entirely. It entirely depends upon the use the tools are being put too. If you only want to get an outside-in view of the customer experience then a customer journey view might be sufficient. If you want to look…"
Jun 6, 2012
Graham Hill replied to Lydia O'Neill's discussion Service/experience design - enhancing our cafe experience
"Hi Lydia The key to answering your question is to understand why people go to coffeeshops and what they want from their experience. James is absolutely right that many people now use coffee shops as a 'third place' other than work and at…"
May 16, 2012
Graham Hill is now friends with Robert Zlokower and Kathryn Grace
May 15, 2012
Aditi Gupta joined Graham Hill's group
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Gamification and Service Design

Gamification is the application of game mechanics to business. It works. It increases involvement, engagement and motivation in a broad variety of situations. This group is here to explore what gamification CAN DO for service design. See More
May 12, 2012

Profile Information

Profession
Customer-centric Innovator
Company/ Organisation
Strategyn
Location
Cologne
Website
http://www.linkedin.com/in/grahamhill
Blog
http://www.customerthink.com/user/graham_hill
Twitter
http://twitter.com/#!/grahamhill
Keywords/ interests
Work: Optima Value, DesignThinkers, Loyalty Factory & Nyras Capital... Play: Innovation, service design, social CRM, value co-creation, SDLogic & gamification
What can this community do for you? (we ask this question in part because we want a spam free community for you and other members)
For the challenging discussion about service design

Graham Hill's Blog

Silicon Valley is Turning to Design-driven Startups

Posted on June 16, 2011 at 12:26 0 Comments

Just spotted this on the Fast Company Design blog:

A New VC Model That Turns Designers, Not Techies, Into Startup CEOs

http://www.fastcodesign.com/1664034/can-silicon-valleys-next-star-be-a-designer-rather-than-a-techie?partner=co_newsletter

Right up our street. Perhaps there is hope for design-driven…

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