Araz
  • Female
  • Rotterdam
  • Netherlands
Share on Facebook
Share Twitter

Araz's Friends

  • Jeanne du Plessis
  • Martijn van Loon
  • Peter Jones

Araz's Groups

Araz's Discussions

Looking for good examples of companies with 'service delivery' spirit and tangible results

Started Apr 26, 2012 0 Replies

Hello all!I've been working the last few years with a Dutch client to help them make progress on being a more customer centred organisation. What I'm looking for are some good examples of companies…Continue

Tags: case, studies, design, service, centricity

Gifts Received

Gift

Araz has not received any gifts yet

Give a Gift

 

Araz's Page

Latest Activity

Araz shared their discussion on Twitter

Looking for good examples of companies with 'service delivery' spirit and tangible results

May 8, 2012
Araz updated their profile
Apr 26, 2012
Araz posted a discussion

Looking for good examples of companies with 'service delivery' spirit and tangible results

Hello all!I've been working the last few years with a Dutch client to help them make progress on being a more customer centred organisation. What I'm looking for are some good examples of companies that have made progress on bringing a 'service delivery' spirit to life in the organisation. Specifically examples demonstrating when because the company takes on that customer and service delivery mindset they are able to 'break out of silos' and establish practices (behaviours and structures) to…See More
Apr 26, 2012
0 Comments
Araz replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"Really interesting article. It also got me thinking about what it is that a client actually wants when they hire consulting services. Are they buying an insurance policy - a way to show superiors look the experts came to the same conclusions as I…"
Apr 14, 2010
Araz replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"Hi Erik, Thanks for your reply! I completely agree with you that the integration of design, business and technology is a recipe for success. I don't think that service designers have a superiority in problem solving. What I have seen though…"
Apr 14, 2010
Araz and Martijn van Loon are now friends
Apr 9, 2010
Araz replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"Picking up on a point made during this thread about the benefit of the analytical approaches of management consultants being adopted in service design. For me the critical point of the analysis is the conclusions you arrive at - so basically how you…"
Apr 9, 2010
Araz joined Tennyson Pinheiro's group
Thumbnail

Service Design

Service Design discussion group
Feb 7, 2010
39 Comments
Araz is now a member of Design Thinking Network
Feb 7, 2010
Welcome Them!

Profile Information

Profession
Designer, Business & Organisational Transformation
Company/ Organisation
Executive Learning Partnership
Website
http://elpnetwork.com
Blog
http://araznajarian.com
Twitter
http://araznajarian
Why do you want to be part of this community? (we ask this question in part because we want a spam free community for you and other members)
I care about the application of design practices to other disciplines. I am inspired by creative thinkers and believe I can also provide some inspiration.

Comment Wall

You need to be a member of Design Thinking Network to add comments!

Join Design Thinking Network

  • No comments yet!
 
 
 

DesignThinkers Academy

Connect to us

----------------------------------------

----------------------------------------

Latest Links

Escola de Design Thinking

Free Design Thinking book in Chinese, spanish and german

Design Thinking book for FREE

McKinsey Research on Big Data

Service Innovation Corner (SINCO): lab introduction, blog, cases and publications

Events

Badge

Loading…

Get Badge

© 2013   Created by Arne van Oosterom.

Badges  |  Report an Issue  |  Terms of Service

Offline

Live Video