Hello all!I've been working the last few years with a Dutch client to help them make progress on being a more customer centred organisation. What I'm looking for are some good examples of companies…Continue
Hello all!I've been working the last few years with a Dutch client to help them make progress on being a more customer centred organisation. What I'm looking for are some good examples of companies that have made progress on bringing a 'service delivery' spirit to life in the organisation. Specifically examples demonstrating when because the company takes on that customer and service delivery mindset they are able to 'break out of silos' and establish practices (behaviours and structures) to…See More
"Really interesting article. It also got me thinking about what it is that a client actually wants when they hire consulting services. Are they buying an insurance policy - a way to show superiors look the experts came to the same conclusions as I…"
Thanks for your reply!
I completely agree with you that the integration of design, business and technology is a recipe for success. I don't think that service designers have a superiority in problem solving. What I have seen though…"
"Picking up on a point made during this thread about the benefit of the analytical approaches of management consultants being adopted in service design. For me the critical point of the analysis is the conclusions you arrive at - so basically how you…"