Alistair Thomson
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'Traditional' Management Consultancy and Service Design - strange bedfellows?

Started this discussion. Last reply by Graham Hill May 28, 2011. 17 Replies

I am interested to engage peoples views on this site about the convergence (or not) of the world of management consultancy and service design. My background is in what traditional consultancy firms…Continue

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Graham Hill replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"Hi James Have you seen this paper on Succeeding through Service Innovation - http://www.ifm.eng.cam.ac.uk/ssme/documents/ssme_discussion_final.pdf - prepared by Cambruídge Uni Institute for Manufacturing and IBM.  It makes…"
May 28, 2011
Alistair Thomson and Sara Coene are now friends
May 24, 2011
James Rock replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"You make some really good points David.   I started life as a Product Designer before going up the promotional ladder and increasingly becoming a manager and administrator, eventually being sent off to do an MBA as part of my leadership…"
May 22, 2011
Aale Roos replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"Hi I just tried to set up a group for IT Service design (look under groups). I believe this is an area that needs more work. ITIL Service Design seems to miss the most important elements of service design. It is very technical and inward oriented…"
May 10, 2010
Alistair Thomson replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"Hi All, I started this thread and then disappeared (work commitments- such is life as a chargeable consultant!). I was thrilled that it generated such interesting debate. One of the underlying problems which our debate has touched upon is that the…"
Apr 14, 2010
Araz replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"Really interesting article. It also got me thinking about what it is that a client actually wants when they hire consulting services. Are they buying an insurance policy - a way to show superiors look the experts came to the same conclusions as I…"
Apr 14, 2010
Araz replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"Hi Erik, Thanks for your reply! I completely agree with you that the integration of design, business and technology is a recipe for success. I don't think that service designers have a superiority in problem solving. What I have seen though…"
Apr 14, 2010
Erik E. Bystrom replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"Interestingly enough given what I wrote above, a story from a MIT alumnus that really did not enjoy his time at BCG in Dubai: http://tech.mit.edu/V130/N18/dubai.html As I haven't been at BCG, I can't comment on the article's factual…"
Apr 13, 2010
Erik E. Bystrom replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"Hello Araz,   First let me explain my background. I'm currently in what I would call strategy consulting at a Nordic-based firm working primarily with telecom and media clients: Northstream. Previously I've been with BearingPoint (now…"
Apr 13, 2010
Ludy Bronsema replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"Hello Araz, My job as a mangement consultant is mainly in the "hardcore" ICT area. It is an area that is very much ruled by cognition. Customers are not important, but routers, switches and servers are. Designing services is mainly a…"
Apr 12, 2010
Araz replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"Picking up on a point made during this thread about the benefit of the analytical approaches of management consultants being adopted in service design. For me the critical point of the analysis is the conclusions you arrive at - so basically how you…"
Apr 9, 2010
Ludy Bronsema replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"Hello Alistair, I completely agree with you. I am an ICT Management Consultant and see a great lack of well designed ICT services. It turns out that companies are really enthousiastic when they hear that we incorporate service design in our…"
Mar 25, 2010
Phil Mead replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"I’ve just come across this conversation and couldn’t help but pick up on the reference to branding (having been in this business myself for quite some years now). I have to own up that the whole area of ‘service design’ as a…"
Mar 19, 2010
David replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"Thanks Erik. The problem traditional consultancies have right now are their suites of propositions may be in demand decline, as with any product service lifecycle. Because this may be fairly rapid I think they'll pick up SD quite quickly and…"
Mar 16, 2010
Erik E. Bystrom replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"David, You have a lot of good points. My field experience is unquestionably more limited than yours, but I find your conclusion of "service design" being a reactive design industry/academia construction well put. I sometimes get the…"
Mar 15, 2010
David replied to Alistair Thomson's discussion 'Traditional' Management Consultancy and Service Design - strange bedfellows?
"Alistair Yes, strange bedfellows that are indeed getting closer and closer - or are they really as distant relations as first appears. I have been involved in management consulting (operations, innovation and change) and service design for ten…"
Mar 15, 2010

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