Service Design

Service Design discussion group

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Latest Activity: Aug 10, 2016

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Comment by Arne van Oosterom on May 1, 2014 at 20:56

Hi Michael,

What kind of cases are you looking for exactely? Or maybe my question is, what would you be using it for? This way I can see if we have something usefull to share :-)

Comment by Michael Ericsson on April 29, 2014 at 21:25

Hi looking for good reference cases of Service Design in retail (i.e Selfridges, Harrods, KaDeWe sized or bigger...), preferably in Europe?

Both from at customer  and shop-owner perspective. Big or small.

Much appreciated!

Comment by Robbert-Jan van Oeveren on November 10, 2013 at 14:42

Do you know anyone who is looking for her/his next challenge in service design? And speaks fluent Dutch? 

Koos is looking for a service design superhero!

Comment by Marc Stickdorn on February 2, 2012 at 11:00

#SDT2012 - 1st International Conference on Service Design in Tourism
Innsbruck, 23-24 August

"Service Design in Tourism" is the first international conference on service design thinking in the travel and tourism industry. The conference aims to bring together a community interested in the practical application of service design thinking within the travel and tourism industry to share experiences, connect to new people, discuss challenges, and develop future opportunities.

Researchers as well as practitioners are invited to hand in a presentation or workshop through the Call for Presentations (CfP).

Call for Presentations open until 30 March 2012.
Notice of acceptation until 30 April 2012.
Registration open from 1 April 2012.

Comment by Miguel Pacheco Sáenz on November 6, 2011 at 0:23

found a very interesting article on what is service design?

Comment by Arne van Oosterom on October 5, 2011 at 9:13

We are organizing a Masterclass Service Design in Amsterdam (in English)


Tuesday November 15th 2011

10:00 - 17:00 hr


More info:

Comment by Abbas (Behrad) Mirafshar on September 18, 2011 at 16:24

Hej Folks!

I am trying to gather my thoughts to reach to a good thesis subject. Areas that I am interested is "Designing Product-Service System innovatively within sustainable boundaries?," Appllicability of Product-service systems in Emerging Markets, How PSS could be the way to generate social innovation? and etc... I would be willing to listen to your thoughts and comments. Please do contact me if you think you could be helpful. Cheers, Behrad

Comment by Miguel Pacheco Sáenz on September 18, 2011 at 13:39

Hi I am a young business designer and human driven innovator looking for a job, I am open to work any were. passionate for business modeling, service design and design research. if you want to know more about me, check my linkedin or contact me directly.

Comment by Daniela Beyerle on August 10, 2011 at 17:50

Hello Service Designer,

this GOOD event in during London Design Festival might be interesting for you…












This day-long event will involve a number of interactive presentations and discussions, all designed to collaboratively explore the process and outcomes of design research. Drawing on the expertise of both Reach partners from all over the world and delegates, these sessions will establish how researchers can create empathic, engaging materials that take designers out into the world of the people they’re designing for.

Tickets for the event are strictly limited, but can be ordered now via Eventbrite.

Comment by Daniela Sangiorgi on July 22, 2011 at 13:12

Hi there

The 'Design for Services' book by myself and Anna Meroni and many other contributors is out! Design%20for%20Services%20July%202011.pdf

Welcome any feedback



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