Service Design for Tourism


Service Design for Tourism

This group efforts to gather service designers / design thinkers interested in tourism. Let's connect and share our insights, projects, findings as well as relevant literature and media in order to spread the idea among our industry!

Location: global
Members: 56
Latest Activity: Jan 29, 2019

Discussion Forum

Experience Design for low-budget or small hostels!

Started by Renk van Oyen Aug 16, 2015. 0 Replies

Experience Design for low-budget or small hostels!Have a hostel.. big one, small one, familiy hostel? Discover a new way to…Continue

Tags: europe, clappeye, servicedesign, hostel, hotels

Here for the coffee or for the "something else"?

Started by Mahmoud ABDELRAHMAN Nov 1, 2011. 0 Replies

I've always believed few things may continue to go on in services without anyone asking why. Models may get imported to other societies with no much attention, things may continue to be the same over…Continue

Literature & other media regarding Service Design / Design Thinking in the field of tourism

Started by Marc Stickdorn. Last reply by Anton Breman Jan 13, 2011. 5 Replies

Please add literature and other relevant links & media!Continue

What Hospitality 2.0 Could Be Like?

Started by Mahmoud ABDELRAHMAN. Last reply by Anton Breman Jan 9, 2011. 1 Reply

I've started to write on what could be hospitality 2.0 from a pure hospitality point of view. In addressing the direction of Community Engagement in Service Design and Delivery, I proposed the…Continue

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Comment by Barbara Marcotulli on September 12, 2012 at 11:36

Dear all, 

I am in the process of organizing some lecture about service design for ICT backgrounded people (reserchers, professionals and students "wannabe startuppers")

One of the topic I have identified is the following:


Would you help me to narrow down the content, identify case history and best practise and lecturer, too?




Comment by Joel Van Dyke on January 10, 2011 at 23:53

Arne:  Is the New York Unconference an open or closed event? What will the focus be? -Joel

Comment by Arne van Oosterom on January 10, 2011 at 22:13
time is relative... E = mc2
Comment by Adam StJohn Lawrence on January 10, 2011 at 22:10
Arne! An Ironman race is just a few hours (I hear).  So is a musical show (I know).  They are both very hard work...  :)
Comment by Joel Van Dyke on January 10, 2011 at 21:45
Adam- I did find in video of Marc's project. Confirmed many of my ideas. Very helpful. -Joel
Comment by Arne van Oosterom on January 10, 2011 at 20:57
Just a few hours?! It was hard work ;-))
Comment by Adam StJohn Lawrence on January 10, 2011 at 20:41


Mark's project is a great example - amazing what they achieved in just few hours...


Comment by Marc Stickdorn on January 10, 2011 at 10:27

Hi Joel,


I did a small project with a zoo once. I just talked about it at the ServDes conference. Here you'll find a video of it:


Hope this helps a bit? Write me an email if you have any questions..

Comment by Joel Van Dyke on January 9, 2011 at 23:09
I am pursueing a project- new zoo- and am interested if anyone has any resources or case studies for the application of service design for a zoo or similar project.
Comment by Ruth Tullis on August 24, 2010 at 13:47
I am currently working on my dissertation involving cities, people, communities and service design.
Please check out my blog about my dissertation research.

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