Service Design

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Latest Activity: Aug 10, 2016

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Comment by Johanna Hautamäki on August 13, 2010 at 12:14
Sorry the answer took so long, I didn't notice your message right away :)
Comment by Johanna Hautamäki on August 13, 2010 at 12:12
I will be using some methods ( like customer journey, personas and desing probes not quite sure at this poin which) in making the guidebook for the staff and the guide book will also contain some methods for the staff to use in their own work and in starting and plannind new museums operations.
Comment by Arne van Oosterom on August 5, 2010 at 10:20
Hi Johanna,

Good to have you here :-) I'm curious; in what way will you be using service design methods for the book?
Comment by Johanna Hautamäki on August 4, 2010 at 12:00
I'm just starting a pro gradu study for a Finish museum about starting up a new unit that specializes in contemporary modern art (ITE-taide). My work involves using service designing methods (among others) to design a "guide book" for the museum on how to develop this new units operations and it's brand.
Comment by olivier on July 12, 2010 at 21:18
how to highjack a community?
Comment by Arne van Oosterom on July 7, 2010 at 16:51
:-) that makes me very happy
Comment by Daniela Beyerle on July 7, 2010 at 16:49
Look Arne, no need to be sad - we are still here ; )!
Comment by Daniela Beyerle on July 7, 2010 at 16:48
Dear german Service Design Drinkers,

the dates for the next HAPPINESS DRINKS are set!

COLOGNE 15. July 2010 7pm
BERLIN 06. August 2010 7 pm

COLOGNE drinkers will meet at CoWoCo
Mühlheimer Str.129, 51145 Köln-Deutz

BERLIN‘S location will be released soon.


All kind of contributions (small/ big, digital/ analogue, practical/ theoretical…) are welcome - everybody is a creator of this night!

Please send us a little description about your contribution, so that we can bring them in order and organise everything you might need.


Sunny black-red-gold-striped greets from Cologne,
Jan, Martin and Daniela
Comment by Arne van Oosterom on July 2, 2010 at 17:43
too bad we will loose you guys ;-)
Comment by Daniela Beyerle on July 2, 2010 at 16:59
Dear german Service Design friends,

we are working on the next Service Design Drinks in Cologne and Berlin.

As our facebook group currently counts 57 members it makes sense to relocate all discussion to the facebook group. If you‘re not a member yet, we would like to invite you to join us there.

Of course we will continue to post the dates at the wenovski group and on

Looking forward to meet you soon!

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