Engaging Citizens in Co-Creation (Co-Production) in the Public Sector

I was talking with a Professor of Local Government in Stuttgart recently about co-creation in the public sector. (Note: More often known as co-production in the public sector rather than co-creation as in the private sector). Apparently, central and local government is starting to experiment with engaging citizens directly in the design, inplementation and operation of services for the public. There have been some successes and some failures. He pointed me to a number of good resources about co-production.

Have you been involved in or seen any good examples of co-creation (co-production) in the public sector?

What made them successful or unsuccessful?

Graham Hill

Customer-centric Innovator

@grahamhill

PS. I have attached three files on Co-Production from the UK Cabinet Office, nef and Nesta.

Maybe you have seen other ones that might interest Wenovski members.

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Attachments:

CabOff - Co-production in Public Services.pdf, 3.6 MB
nef - The Challenge of Co-production.pdf, 342 KB
Nesta - Co-production.pdf, 340 KB

Replies to This Discussion

Permalink Reply by Andrew Knutt on September 16, 2012 at 23:20

I am part of a company called Core Buiness Design that delivers co-creation and innovation training in the UK and also deliverd a Sustainable Business by Design programme in the South West last hear and know how hard it is to get good case studies. I believe this is due to the fact that public sector do not engage with co-creation either in-house or outside with the community. However, one case study we refer to is from the Design Council. http://www.designcouncil.org.uk/our-work/insight/growth/public-serv...

Design thinking and design theory is at the heart of co-creation but breaking down barriers and remaining business savvy in management of co-creation is essential. Co-creation at times can be a battle between old school and new school.

But sometimes what looks like co-creation in public sector can sometimes be a ploy to get communities to deliver services that public sector should be delivering so the public sector have to select what they co-create about. Or else they savvy public will know that the co-creation exercise is to pass the buck. Perhaps, brand perception plays a role here.

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