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IT Service Design

According to a recent study, the main challenge for IT service professionals is the definition of their services. ITIL looks at service design from a techical point of view and seems to forget the realities of complex business structures.

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Latest Activity: Sep 9, 2016

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Comment by Ludy Bronsema on May 10, 2010 at 18:12
Hello Aale,
What recent study are you referring to? sounds interesting.
 

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