Created by members of Marriott International's innovation team. We are excited to create a network of service design thinkers who are interested hospitality/tourism/travel industries.
I've always believed few things may continue to go on in services without anyone asking why. Models may get imported to other societies with no much attention, things may continue to be the same over…Continue
One of the service areas that has gone unchanged for decades is room service. There's a great tradition to the experience, but many discomforts still exist, like having a stranger come into your room…Continue
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