Kristi, I'll try to look for the articles. If I find them, I'll post them here.
Kara, Joe Heinowski have pointed me in the Pebble Project direction recently. Haven't had a chance to review. Does it only focus on architecture and physical space design or does it address service design and user exprience issues as well? I think we need to create a conceptual framework to organize all the work that is being done.