This is Service Design Thinking. basics/tools/cases (book project)

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This is Service Design Thinking. basics/tools/cases (book project)

This group facilitates the book project "This is Service Design Thinking. basics/tools/cases". Besides an open discussion on this project and map the flow of information regarding this project. Take part and tell us, where you first heard about it!

Website: http://service.engagement.ac/
Members: 119
Latest Activity: Aug 10

Discussion Forum

Do you want to win the first "This is Service Design Thinking" book?

Started by Marc Stickdorn. Last reply by Matthew Kallechy Nov 15, 2012. 3 Replies

The #TiSDT Game: Just guess how many pages the book will contain andtweet your estimation (don’t forget to add the hashtags #TiSDT and#servicedesign to your tweet) or answer to this descussion! And…Continue

New Website online! Vote which methods & tools will be in the book..

Started by Marc Stickdorn. Last reply by Mathias Jun 21, 2010. 1 Reply

Hi!Have you seen our brand new website? Here you'll find the latest news about our project: http://thisisservicedesignthinking.com/And have you…Continue

Dummy of This is Service Design Thinking

Started by Jakob Schneider. Last reply by Jeff Simons Mar 31, 2010. 2 Replies

Hey everyone,since we made a dummy copy of the book "This is Service Design Thinking" we’d like to share some photos with you. Comments are very welcome. Please post them here.Also don’t forget to…Continue

Tags: book, contribution, thinking, graphic, design

Preview: 5 Principles of Service Design Thinking

Started by Marc Stickdorn. Last reply by Marc Stickdorn Jan 28, 2010. 14 Replies

I just published a draft version of "5 Principles of Service Design Thinking" (an introductory chapter to This is Service Design Thinking.). To gain feedback both on content and layout, we use…Continue

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Comment by Graham Hill on December 11, 2009 at 12:40
Would be interested to talk to anyone out there doing original thinking or doing with co-creation at consumption touchpoints during the CEx? By that I mean detailed co-creation Vargo & Lusch style, not just co-designing high-level CEx together with custoners (co-creation lite!).

@grahamhill
graham.hill@web.de
Comment by Marc Stickdorn on December 9, 2009 at 10:59
Hi Pim,

Yes, I agree. Service design methods originate from various disciplines. Personally, I don't see any limits here - from classic quantitative market research approaches to ethnography, from technology-focused methods to simple customer observing. It depends so much on the project, which mix of methods and tools is appropriate that there won't be THE way to do it.

With this website, we try to gather and discuss openly various tools and methods used by the service design/design thinking community. In a second step, we will present the gathered information and try to evaluate the gathered tools and methods to identify both the most used ones and the most interesting ones. So, please feel invited to add your thoughts/ideas/tools/methods/comments!
Comment by Forward monkey on December 9, 2009 at 10:33
Dear MArk,

I looked at the site and was interested in the contextual inquiry because of it's title. It triggered my idea that service design methods have a relation with positioning for which i used models over the past years, but also on authenticity en logic of services being offerd by someone. It's a bit cryptic maybe but hope to continue this line of thinking.

Pim.
Comment by Marc Stickdorn on December 9, 2009 at 10:00
Dear Daniel,

thank you very much for your contribution. It is now online (I added a short comment as well):
http://service.engagement.ac/2009/12/09/ipod-nano-maintenance-service/

Please join the discussion or add your own method/tool!
Comment by Daniel Christadoss on December 9, 2009 at 2:44
I wanted to share a Service Tool which we use in a "Human to Machine Application" in a production environment

We have a large team of technicians and engineers who maintain highly automated production equipment around the clock.
Each of them is given an iPOD Nano to be able to access information as they are servicing or trouble shooting equipment whose down time could run to thousands of dollars per minute.

The iPOD Nano has the following information arranged as playlists
1. Maintenance Manuals
2. Calibration Procedures
3. Standard Operating Instructions (SOP's)
4. Sensor tuning manuals
5. Spare Parts Lists
6. Vendor emergency contact information
7. Equipment Trouble shooting aids

The iPOD Nano is a also used for recording audio comments as well as video shots of equipment malfunction.

The iPOD Nano is docked at the end of the day to retrieve updates as well as download observations and service logs
Comment by Adam StJohn Lawrence on November 22, 2009 at 1:40
Erm, hanging around at Wenovski?
Comment by Forward monkey on November 21, 2009 at 19:15
thursday through LinkedIn: International Service Design Network
Comment by Tuomo Ketola on November 19, 2009 at 21:20
Same here, got the email and saw the catchy headline.
Comment by David Stevens on November 19, 2009 at 15:54
Today, through an email from the Wenovski group
Comment by ethnicomm on November 19, 2009 at 15:19
Today, via an email from this site.
 

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