Replies to This Discussion

Permalink Reply by Haris Kadic on September 19, 2011 at 11:45

Hi Michael,

Transformator design (service design agency in Sweden) did a project within Healthcare:

Here is a good example of how service design can improve the patient experience in contact with a health center. This service design project was carried out by Transformator Design Group at Karolinska University Hospital in Stockholm, spring 2010.

http://vimeo.com/15526823

 

Also check out The Design Council for projects and case studies:

http://www.designcouncil.org.uk

 

and NHS Institute - The National Health Service (NHS) using design to innovate:

http://www.institute.nhs.uk/innovation/innovation/using_design_to_i...

The ebd approach, The ebd approach - Presentation Transcript, NHS Institute for Innovation and Improvement 2009, www.slideshare.net/whatidiscover/the-ebd-approach

 

My thesis is about Swedish healthcare and Service Design, if that sounds interesting or want more info and links, book tips about this subject, just e-mail me at hello@hariskadic.se

Cheers!

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Permalink Reply by Michael Ericsson on September 21, 2011 at 13:05

Hi everyone 

I am overwhelmed by the response to this post, over twitter and e-mail, m u c h appreciated. I will let you know how it evolves further. Keep on posting if you have more great examples!

Cheers! 

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Permalink Reply by Barbara Bay on September 23, 2011 at 18:57

Hello, I work in Strasbourg at the universitary hospital. Since ten years we try to think the organisation with art and design tools. You can see some projects (maternity, services of neurology, palliative care, etc. ) at this complicated way :

www.chru-strasbourg.fr

presentation

culture

or here : http://www.hi-culture.fr/-Hopitaux-Universitaires-de-.html

We have worked in an empiric way and now we want introduce design-thinking methods with our partners : http://www.la27eregion.fr/

http://mosaic.hec.ca/

Strasbourg university

and service designers like www.userstudio.fr

Thanks for the discussion subject !

bb

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Permalink Reply by Jan-Erik Baars on September 25, 2011 at 13:58

Hi Michael,

have a look at the following paper of Philips Design on health care: it carries lot's of clues towards managing touch points and service aspects and the process thereof.

Best, Jan-Erik

 

http://www.design.philips.com/philips/shared/assets/design_assets/p...

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