Jan-Erik Baars's Discussions (14)

Discussions Replied To (14) Replies Latest Activity

"Hi Andrea,  thanks for the compliments, guess my friends also appreciate it :-) If d…"

Jan-Erik Baars replied Oct 11, 2011 to Is design thinking marketing 2.0 ?

28 Oct 16, 2013
Reply by Arne van Oosterom

"and then: good design is as little design as possible :-)"

Jan-Erik Baars replied Oct 2, 2011 to Is design thinking marketing 2.0 ?

28 Oct 16, 2013
Reply by Arne van Oosterom

"Hi Graham,   Well, tricky field: for me design thinking is a mind-set, that manifest…"

Jan-Erik Baars replied Sep 30, 2011 to Is design thinking marketing 2.0 ?

28 Oct 16, 2013
Reply by Arne van Oosterom

"For me it's both: design thinking makes you meeting your customer's needs, marketing…"

Jan-Erik Baars replied Sep 29, 2011 to Is design thinking marketing 2.0 ?

28 Oct 16, 2013
Reply by Arne van Oosterom

"Hi Michael, have a look at the following paper of Philips Design on health care: it…"

Jan-Erik Baars replied Sep 25, 2011 to Design Management in Healthcare

4 Sep 25, 2011
Reply by Jan-Erik Baars

"Hi Graham, Anecdotes are there to carry something across - but not to scare of, or?…"

Jan-Erik Baars replied May 27, 2011 to Evaluating Design's ROI

63 Apr 11, 2013
Reply by Lyden Foust

"Forgive me, here a short anecdote:   This reminds me of my days at a large multinati…"

Jan-Erik Baars replied May 25, 2011 to Evaluating Design's ROI

63 Apr 11, 2013
Reply by Lyden Foust

"That's possible, you have to design the program as such, which is done. NPS (and man…"

Jan-Erik Baars replied May 24, 2011 to Evaluating Design's ROI

63 Apr 11, 2013
Reply by Lyden Foust

"agree, somebody should figure this out and make a service out of it ;-) let's have a…"

Jan-Erik Baars replied May 24, 2011 to Evaluating Design's ROI

63 Apr 11, 2013
Reply by Lyden Foust

"Yep, that's what I meant with measuring things like customer loyalty (eg, with NPS)!…"

Jan-Erik Baars replied May 24, 2011 to Evaluating Design's ROI

63 Apr 11, 2013
Reply by Lyden Foust

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Forum

Customer discovery - would love your thoughts

Started by Nikki. Last reply by Arne van Oosterom Nov 30, 2017. 1 Reply

Human-centered design and service work?

Started by Christopher Federer Oct 12, 2017. 0 Replies

Promoting my book

Started by Aaron A. Palileo Sep 12, 2017. 0 Replies

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