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Yes, we celebrate #ServiceDesignDay

Posted by Leo Silva on June 1, 2019 at 13:26 0 Comments

Please, have a look :-) 

#SSDay19 !

Analogue customer requirements in a digital world

Posted by Mario Sepp on February 7, 2019 at 16:28 0 Comments

The far-reaching digitalization of our life which has since been reduced to time dedicated to our career versus leisure time, is the revolutionary yet at the same time dogmatic myth of our times. In the name of computerization that has gradually evolved into an ideology, we are not only faced with predictions, but also…

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New Dutch book: Design thinking. Radicaal veranderen in kleine stappen

Posted by Guido Stompff on March 22, 2018 at 0:18 0 Comments

Did you ever notice that although it is easy to explain design thinking to others, it is damn hard to teach it to them? I discovered this on the go, while I was teaching and coaching students, start-ups and management teams. Maybe hard to believe, but the hardest group are students. They listen, they nod their heads enthusiastically, but their lack of confidences is a genuine killer. Missing information and extreme ambiguity transforms into a drive to analyze everything to death. Design…

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Do it yourself – who still needs employees?

Posted by Mario Sepp on January 31, 2018 at 12:31 0 Comments

They are not getting paid, they don’t need an office or a works council. Many businesses wish they had such employees. Surprise – they do! They’ve actually been around for even longer than commonly assumed and they’re…

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Customer discovery - would love your thoughts

Started by Nikki. Last reply by Arne van Oosterom Nov 30, 2017. 1 Reply

Human-centered design and service work?

Started by Christopher Federer Oct 12, 2017. 0 Replies

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