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EXECUTIVE SCHOOL #TISDD ATLANTA, USA OCTOBER ’14
Learn how to apply Service Design Thinking to the rapid innovation of Customer Experiences in multi-channel Product-Service Ecosystems. The Executive School in Atlanta ‘THIS IS SERVICE DESIGN DOING’ is planned in the week of October 20th – 24th 2014.
Publication: Service Design Insights. We were part of the 'Innovation in Services Programme' for three years. All results were published and is now also available in English. You can read the approach, tools and methods we used as well as the outcomes starting page 89.…Continue