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Analogue customer requirements in a digital world

Posted by Mario Sepp on February 7, 2019 at 16:28 0 Comments

The far-reaching digitalization of our life which has since been reduced to time dedicated to our career versus leisure time, is the revolutionary yet at the same time dogmatic myth of our times. In the name of computerization that has gradually evolved into an ideology, we are not only faced with predictions, but also…

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New Dutch book: Design thinking. Radicaal veranderen in kleine stappen

Posted by Guido Stompff on March 22, 2018 at 0:18 0 Comments

Did you ever notice that although it is easy to explain design thinking to others, it is damn hard to teach it to them? I discovered this on the go, while I was teaching and coaching students, start-ups and management teams. Maybe hard to believe, but the hardest group are students. They listen, they nod their heads enthusiastically, but their lack of confidences is a genuine killer. Missing information and extreme ambiguity transforms into a drive to analyze everything to death. Design…

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Do it yourself – who still needs employees?

Posted by Mario Sepp on January 31, 2018 at 12:31 0 Comments

They are not getting paid, they don’t need an office or a works council. Many businesses wish they had such employees. Surprise – they do! They’ve actually been around for even longer than commonly assumed and they’re…

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6 key elements for building a real Smart City

Posted by Sanjay Abraham on July 9, 2017 at 20:52 0 Comments

Developing new cities that are well equipped with latest in infrastructure and best in class technologies has become a major initiative across the world today. After all, giving quality of life to the citizens is the biggest responsibility of any government especially in democracies. Many countries have proposed their set of cities that would be developed as…

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Rethink! at Milan

April 10, 2019 to April 11, 2019
Rethink! is the first Italian festival dedicated to service design and service innovation. Designers, companies and institutions get together in a series of initiatives, debates and talks revolving around service design. It is a major cultural…See More
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DOERS at Budapest

April 25, 2019 all day
This year it’s all about change and implementation.At this point, you’re probably tired to hear consultants preaching about agile environments, customer centred cultures. How about listening to those who are actually in the front lines? Let’s get…See More
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Customer discovery - would love your thoughts

Started by Nikki. Last reply by Arne van Oosterom Nov 30, 2017. 1 Reply

Human-centered design and service work?

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