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Learn how to apply Service Design Thinking to the rapid innovation of Customer Experiences in multi-channel Product-Service Ecosystems. The Executive School in Amsterdam ‘THIS IS SERVICE DESIGN DOING’ is planned in the week of April 20th – 24th 2015. Including a fieldtrip to learn about experiences with Service Design Thinking in the field. (Facilitated by the co-authors of the award-winning book: ‘This is Service Design Thinking’)
(Dutch spoken) Sales as a profession is changing dramatically, from selling to co-creating. In this 2-day high energy training sales professionals will be exposed to a new way of thinking and a new set of tools to be used in your daily customer oriented activities.
The result being a better understanding of your customer’s business (and the customer of your customer). This understanding both results in unique customer relationships and…
The savvy practitioner, by comparison, cannot rely on surface-level connections. They do not assume the sponsor sees immediately that the practice is for them because it’s called “innovation” and they ostensibly need “innovation.”
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New Year aspirations for people who pursue the practice of collaborative innovation.