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New Dutch book: Design thinking. Radicaal veranderen in kleine stappen

Posted by Guido Stompff on March 22, 2018 at 0:18 0 Comments

Did you ever notice that although it is easy to explain design thinking to others, it is damn hard to teach it to them? I discovered this on the go, while I was teaching and coaching students, start-ups and management teams. Maybe hard to believe, but the hardest group are students. They listen, they nod their heads enthusiastically, but their lack of confidences is a genuine killer. Missing information and extreme ambiguity transforms into a drive to analyze everything to death. Design…

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Do it yourself – who still needs employees?

Posted by Mario Sepp on January 31, 2018 at 12:31 0 Comments

They are not getting paid, they don’t need an office or a works council. Many businesses wish they had such employees. Surprise – they…

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6 key elements for building a real Smart City

Posted by Sanjay Abraham on July 9, 2017 at 20:52 0 Comments

Developing new cities that are well equipped with latest in infrastructure and best in class technologies has become a major initiative across the world today. After all, giving quality of life to the citizens is the biggest responsibility of any government especially in democracies. Many countries have…

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Service Design Experience 2018 at Amsterdam

June 28, 2018 all day
The Service Design Experience will boost your skills through learning by doing. There will be less talking and more doing as this event is packed with work sessions and master classes by top service design and customer experience experts. You can…See More
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Customer discovery - would love your thoughts

Started by Nikki. Last reply by Arne van Oosterom Nov 30, 2017. 1 Reply

Human-centered design and service work?

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